Women's College Hospital - Health Care for Women, Revolutionized

Jump to body content

Privacy

Privacy at Women’s College Hospital
At Women's College Hospital (WCH) we respect the confidentiality and sensitivity of our patients' personal health information and we are committed to protecting personal health information under the custody or control of Women’s College Hospital in accordance with applicable Ontario privacy legislation, the guiding privacy principles set out by the Canadian Standards Association's Model Code for the Protection of Personal Information and privacy best practices.

As a provider of healthcare services to the residents of Toronto and the Greater Toronto region, WCH collects, uses, discloses, retains and safeguards personal health information and is a health information custodian under the Ontario Personal Health Information Protection Act, 2004 (PHIPA). Access to patient information is provided to only those physicians and staff that require access to provide or assist in providing care to a patient or as permitted by law.

Privacy Office
In order to provide the best possible care to you, it is necessary for us to collect, use and disclose patient information. To guard against any unauthorized collection, use or disclosure of personal health information, your personal health information is appropriately safeguarded through a number of measures including: auditing/ monitoring of our electronic systems, technological safeguards e.g. encryption, investigating complaints and mandatory annual privacy training for all staff and physicians. 

Privacy Policies

For more information, please view our privacy brochure and/or the frequently asked questions.

For more information on how you may access your own information,request a correction or withdraw your consent for some of the above uses and disclosures (subject to legal obligations please contact the Health Information Department.

Information on our patient portal can be found at the following link: myHealthRecord.


Freedom of Information and Protection of Privacy Act
The Freedom of Information and Protection of Privacy Act (FIPPA) is twofold in its mandate.  First it provides a right of access to information under the control of government organizations in accordance with the following principles:

  • information should be available to the public
  • exemptions to the right of access should be limited and specific
  • decisions on the disclosure of government information may be reviewed by the Information and Privacy Commissioner.

Secondly, the Act protects personal information held by government organizations and provides individuals with a right of access to their own personal information.

Making a Freedom of Information Request
If you would like to make a Freedom of Information request, please print the Request Form and send it in to the attention of the Freedom of Information Office. If you have any questions or concerns about making a request or your privacy at WCH, please contact us at 416-323-7702.

Freedom of Information Resources

For more information or to raise a concern, contact our Privacy Office:
Privacy Office
76 Grenville St., Toronto, ON, M5S 1B2
Phone: 416-323-7702
Email: privacy@wchospital.ca

For more information about your privacy rights, or if you are unable to resolve a problem directly with our hospital, contact:
Information and Privacy Commissioner of Ontario
2 Bloor St. E., Suite 1400, Toronto, ON, M4W 1A8
Phone: 416-326-3333 Toll-free: 1-800-387-0073
Email: info@ipc.on.ca

Jump to top page

Location & Contact Information

Privacy Department
Women's College Hospital
76 Grenville Street
Toronto, ON M5S 1B2

Phone: 416-323-7702

Email: privacy@wchospital.ca


Access to Health Information
Patients may access their health information by contacting the Health Information Department at 416-323-6098.

Plan Your Visit

Directory - Floor Listings
The directory is your floor by floor guide to the Women's College Hospital building.
Download PDF


Patient Handbook
Welcome to Women's College Hospital.
This handbook is designed to make your visit to Women’s College an easy and pleasant experience.

Download PDF (English)

Download PDF (Français)

  • Fully affiliated with:
  • University of Toronto
  • A member of:
  • Council of Academic Hospitals of Ontario (CAHO)