Women's College Hospital - Health Care for Women, Revolutionized

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Other Hospital Services

Association of Volunteers

Women’s College Hospital has a dedicated group of some 150 active volunteers who work alongside busy healthcare teams in more than 30 areas of the hospital. Volunteers come from all walks of life and all age groups – students through seniors. They support staff in ways that enhance the patient experience. Volunteers assist in waiting rooms, at the information desk, and in many clinics and programs at Women’s College Hospital.

If you are interested in volunteering, please contact 416-323-6400 ext. 6180 or volunteer@wchospital.ca. Visit the Volunteering section for more information.

Bank Machines

A 24-hour bank machine will be located on the main floor in the lobby.

Proceeds from ABM transaction fees are directed to Women's College Hospital.

Billing / Business Office

Patient accounts can be settled at the Business Office located on the third floor of Women's College Hospital at 76 Grenville Street. Services provided include:

  • Patient billing and payments processing
  • Sundry invoice creation for departments
  • Petty cash reimbursements for staff
  • Honorarium payments for participants in research
  • Sales of discounted, multiple parking passes
  • Deposit drop off

Hours of Service: Monday to Friday, 8 a.m. -  4 p.m.
Phone: 416-323-4411
FAX: 416-323-6160

Building Access

The Grenville St. and Grosvenor St. doors are open from 6 a.m to 7 p.m. Monday to Friday. After hours (7 p.m. to 6 a.m. Monday to Friday, weekends and statutory holidays) please use the intercom at the Grosvenor Street doors and someone will assist you.

Food Vendors

All of the food vendors have now opened permanent locations at Women’s College Hospital in the main lobby. La Prep, Extreme Pita, Jugo Juice, Sushi Shop and Thai Express are all open and ready to serve delicious meals and beverages to WCH staff, physicians, volunteers, patients and visitors.

Here’s more information on all of the food vendors located in the main lobby:

Extreme PitaExtreme Pita

Extreme Pita provides a healthy, guilt-free alternative to traditional fast food by offering a variety of pitas, salads, flatbaked pitas as well as breakfast options. Guests have their choice between classic and signature recipes, or they can create their own pita, where they choose from fresh vegetables, cheeses, meats and vegetarian options like falafel and hummus.

Menu | Catering Menu | For more information on catering services, please call (416) 779-1965.

Hours: Monday – Friday, 7 a.m. – 6 p.m.


Jugo Juice

Jugo Juice

Jugo Juice is a quick service restaurant for today’s busy consumers, and shares their passion for healthy active living with delicious yet healthy beverage options. From innovative green smoothies packed with up to six servings of fresh veggies and fruit, to made-to-order fresh-pressed juices, Jugo Juice blends fresh and natural ingredients in front of you right when you order. So the next time you’re looking for a quick burst of natural energy or a delicious snack alternative, drop by and say “Hi”!

Menu

Hours: Monday – Friday, 7 a.m. – 6 p.m.


Sushi ShopSushi Shop

Sushi Shop specializes in the creation of sushi, sashimi and other Japanese specialties. Their sushi chefs prepare everything fresh with care to offer products that have great flavour, superior freshness and positive health benefits. Each purchase comes with a free traditional miso soup.

Menu

Sushi Shop also offers catering services within the hospital. For more information on catering services, please email sushishopwch@gmail.com or call (416) 929-9777.

Hours: Monday – Friday, 10 a.m. – 6 p.m.


Thai ExpressThai Express

Thai Express is the leading Thai quick-service restaurant in North America. The architects behind Thai Express food boutique have married the notion of quality Thai cuisine with the ability to serve customers in a fast-paced and attractive environment. Thai Express exceeds expectations by offering a tasteful variety of authentic Thai cuisine prepared and served by well-trained and motivated team members. The perfect ingredients for a memorable experience!

Catering Menu | Catering Order Form (with prices)

Hours: Monday – Friday, 10 a.m. – 6 p.m.


La PrepLa Prep

In addition, La Prep continues to serve WCH with innovative sandwiches, salads, soups and assorted baked goods along with a variety of coffee offerings. Specializing in creating fresh food offerings with only the finest ingredients, La Prep provides customers with healthy food options that rotate on a daily basis. All of the fresh food offerings are prepared onsite, including baking muffins, scones, cookies and croissants every morning.

Catering Menu | Catering Order Form & E-Catering

Hours: Monday – Friday, 7 a.m. – 5 p.m.

Health Information Department

Confidentiality of patient information is very important at Women's College Hospital. Information is only released as authorized by the patient, legal representative or as required by law.

If you would like a copy of your Women's College Hospital health record, please complete a request form and mail or deliver it to the Department of Health Information (P1-208 Level).
Attention: release of information at Women’s College Hospital. Health records requests will be processed within 30 days.

Please note that there is no charge to view your health record or to send a copy to your health-care provider, but if you would like a copy of the records for personal use you will be charged a production fee.

Hours: Monday to Friday, 8 a.m. - 4 p.m.

To contact the Department of Health Information, please call 416-323-6400 ext. 6098

To fax your form to the Department of Health Information, please use 416-323-7315

Infection Prevention & Control

The Infection Prevention and Control Program is responsible for working with employees, visitors and patients to minimize hospital-acquired infections. If you have any questions about our hospital’s Infection Prevention and Control Program, please contact the Manager, Infection, Prevention and Control at 416-323-6400 ext. 3102 or visit our Infection Prevention & Control page.

Information Desk

The information desk is located in the main lobby and is open Monday to Friday from 9 a.m. to 4 p.m. If the information desk is closed, please use the phone on the desk and dial 0 for assistance or directions.

Interpreter Services

Women’s College Hospital provides quality language interpretation services for our patients and their families free of charge. It is important to us that our healthcare services are provided in the languages that our patients speak and understand. Please let us know when booking your appointment if a language interpreter or an American Sign Language (ASL) interpreter is needed. Staff will make arrangements at no cost to you.

Lost & Found

If you have lost anything at the hospital please check at the Security Office located in the main lobby near the information desk.

Miss Margaret Robins Archives Of Women’s College Hospital

The archives acquires and preserves records, photographs and artefacts related to the history of Women’s College Hospital with a special focus on the history of women in medicine, the history of nursing and early hospitals in Canada. The archives are located on P1 level, and are open to the public. For hours of operation or to make an appointment please contact 416-323-6400 ext. 4076 or wch.archives@wchospital.ca.

Patient Registration

For your registration, you will be asked to provide:

  • your health card, or another piece of photo identification
  • the name, address and telephone number of your emergency contact

You may also be asked for:

  • the name of your family doctor, and his or her address and telephone number

Your safety is our main concern. We need to match the correct person to the correct care. To identify you
correctly, you will be asked your name and date of birth by each member of your healthcare team.

Pharmacy (Rexall)

Rexall 8165 Women's College
76 Grenville St. Main Lobby
Toronto, ON M5S 1B2
Telephone: 416-323-6250 Fax: 416-323-7523

Photo, Video & Voice Recording (includes mobile devices)

In order to respect and protect the privacy and confidentiality of all patients, visitors, staff and volunteers, Women’s College Hospital does not permit recording voice, capturing photos or taking videos while on hospital property except with the written approval from anyone who would be included in the recording, photos or video, and from the Strategic Communications department.

Research Ethics Board

The safe and ethical conduct of research done at the hospital is overseen by the Women’s College Hospital Research Ethics Board. This arm’s-length body reviews all studies involving human participants according to strict ethical and scientific criteria and monitors studies in progress. Anyone who is part of a research study at Women’s College and has concerns about how the risks and benefits of the research were explained to them, or other ethical issues, is encouraged to contact the research ethics office at 416-351-2535 or visit the Research Ethics Office page.

Safety & Security Services

Hours: 24 hours a day, seven days a week.
Contact information: Non-emergencies, 416-323-6090.

If an officer is not available to answer your call, dial “0” when the recording comes on and you will be directed to operators who will dispatch security officers to your call.

Stella's Playroom

Stella’s Playroom is a supervised, short-stay "play zone” for children to have fun and relax while families are tending to healthcare appointments at Women’s College Hospital. This is a free service that can be booked provided space is available.

Scheduled appointments are available Monday - Friday 9 a.m. to 12 p.m. and 1 p.m. to 4 p.m. To learn more or request scheduled care during an appointment time call 416-323-6400 x 4085.

Taxis

Please find direct lines to Co-op Taxi, Beck Taxi and Royal Taxi at the information desk in the main lobby.

Telephones

A courtesy telephone is located at the information desk in the main lobby. Please note that there are no pay phones in the building.

WiFi

Yes. WiFi is available throughout the new building. When you enter the hospital, search using your smartphone or tablet for the wireless network WC_Guest and connect using the password WomensCollege.

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Location & Contact Information

Main Building
Women's College Hospital
76 Grenville Street
Toronto, ON M5S 1B2

Switchboard: 416-323-6400

Email: info@wchospital.ca

Hours of Service
Monday - Friday
6 a.m. to 7 p.m.

Accessibility
The hospital is fully accessible. All clinics have wheelchair accessible washrooms.

Plan Your Visit

Directory - Floor Listings
The directory is your floor by floor guide to the Women's College Hospital building.
Download PDF


Patient Handbook
Welcome to Women's College Hospital.
This handbook is designed to make your visit to Women’s College an easy and pleasant experience.

Download PDF (English)

Download PDF (Français)

  • Fully affiliated with:
  • University of Toronto
  • A member of:
  • Council of Academic Hospitals of Ontario (CAHO)