Women's College Hospital - Health Care for Women, Revolutionized

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Family Practice Health Centre (FPHC)

The Family Practice Health Centre at Women's College Hospital provides comprehensive primary care for women and men of all age groups - from newborns to the elderly. We are one of the largest clinics in Ontario, providing more than 70,000 visits per year to our patients.

For patients looking for a new family physician please see the section below on Referrals.

We have a special focus on low-risk obstetrical care and can provide care throughout pregnancy and the postpartum period - including delivery in the beautiful new birthing unit at Sunnybrook Health Sciences Centre. We are always accepting new prenatal patients. For more information please see Family Way Obstetrics or call 416-480-6100 ext. 83648.

For information on Childbirth Education Classes, Infant CPR and/or Breast Pump program please see the Prenatal & Postpartum Services at Women's College Hospital.

Family Practice Health Center

The Family Practice Health Center at Women’s College Hospital uses an interdisciplinary approach to provide comprehensive primary care. We provide all primary-care services, plus a range of additional services, including:

  • low-risk obstetrics
  • special minor procedures clinic (referral required)
  • sexual medicine counselling (referral required)
  • occupational therapy
  • social work
  • foot care
  • Cognitive Behavioural Therapy Groups
  • Diabetes Education and Self-Management Support

Please note that some services listed above are available only to patients of the Family Practice Health Centre. We accept outside referrals for low-risk obstetrics, minor procedures and sexual medicine counselling.

If you or your family have a concern or suggestion for improvement please contact Ken Callaghan, Family Health Team Executive Director and Manager of Family Practice at
416-323-6400 extension 4595, or email ken.callaghan@wchospital.ca.

Research & Clinical Trials

For information on our research initiatives, please contact: Dr. Sheila Dunn, Research Director, Family Practice Health Centre at 416-323-4977.

Our Team

The Family Practice Health Center at Women’s College Hospital is divided into four teams: Red, Blue, Green, Yellow. Each team is comprised of, but not limited to, a variety of health professionals and administrative support including:

  • family doctors
  • nurse practitioners
  • family practice nurses
  • registered practical nurses
  • dietitians
  • occupational therapists
  • social workers
  • pharmacists
  • executive director/manager
  • administrative support staff
  • program coordinator
  • health promotor
  • secretaries
  • health records staff
  • clinical aides

For more information on the roles of these health care providers and others you may interact with, please see the FAQs tab.

Teams & Fax Numbers

Red A | Fax: 416-323-6350
Dr. Tuhina Biswas
Dr. Betty Chen
Dr. Darren Larsen
Dr. Sam Nutt
Dr. Sheryl Spithoff
Charlie Wharton, NP
Red B | Fax: 416-323-6345
Dr. Viola Antao
Dr. Melissa de Souza
Dr. Ruth Heisey
Dr. Jordana Sheps
Dr. Karen Wong
Green A | Fax: 416-323-6485
Dr. Onil Bhattacharyya
Dr. Danielle Martin
Dr. Nikita Patel
Dr. Vanessa Rambihar
Dr. Hemen Shukla
Dr. Cynthia Whitehead
Green B | Fax: 416-323-6255
Dr. Noah Ivers
Dr. Carol Kitai
Dr. Lynn Wilson
Yellow A | Fax: 416-323-6332
Dr. Ruth Brooks 
Dr. Susie Kim 
Dr. Carrie Schram 
Jessie Bawden, NP
Yellow B | Fax: 416-323-6351
Dr. Sheila Dunn
Dr. Kymm Feldman
Dr. Batya Grundland
Dr. Nick Pimlott
Dr. Orli Shachar

Blue A | Fax: 416-323-6402
Dr. Rob Dmytryshyn
Dr. Stephen Holzapfel
Dr. Deborah Levitan
Dr. Melinda Wu

Blue B | Fax: 416-323-6135
Dr. Helen Batty
Dr. Diana Hsiang
Dr. Dara Maker
Dr. Claire Murphy
Dr. Katja Heineck

FAQs - Frequently Asked Questions

How do I find out my test results?
We generally do NOT call patients with test results. Appropriate followup will be arranged; please speak to your individual healthcare team. Due to the large number of patient visits (70,000/year), we discourage calling for test results.

What if I need to cancel an appointment?
We require 24 hours notice for the cancellation of an appointment. You may be billed for improperly cancelled or missed appointments.

Where can I get care after hours?
There is a resident physician on call for urgent problems from registered clinic patients when the clinic is closed, from 5 p.m. – 9 a.m. weekdays, all weekend and holidays. Please call 416-323-7303 and ask to speak with the family practice resident on call or dial 416-323-6060, dial 3.

There is a weekly Saturday clinic with appointments available from 10 a.m. – 1 p.m. for registered Family Practice patients. Please call between 9 a.m. and 12:30 p.m. on the same day to book an appointment. Walk-in appointments are accepted based on availability, however, pre-booked Saturday appointments take precedence over walk-ins, unless there is a triaged medical urgency.

Should I get a flu shot?
Flu shots are recommended for all Canadians 6 months and older. It is especially important if you are 6 months- 5 years old, over 65, pregnant or have a chronic health condition (such as lung disease, heart disease, diabetes, etc.).

Who might be part of my health-care team?

  • Team secretary: The secretaries schedule your appointments and are responsible for validating your health card at each visit. Please advise a team secretary of changes to your address, telephone number or health card.
  • Nurse: The family practice nurses work with you and your doctor to help you stay well. Our nurses have the experience and skills to assist with health concerns and are usually involved in some aspect of your visit, such as health teaching and history taking.
  • Doctor: The family practice doctor provides and coordinates your total health care. Your doctor may be a staff physician, fellow or resident doctor.
  • Staff physicians: are experienced family physicians and are members of the Faculty of Medicine at the University of Toronto.
  • Fellows: are qualified family doctors who are completing advanced training in family medicine. Resident doctors are licensed physicians, learning the specialty of family medicine.
  • Residents: are supervised by staff physicians. Most residents are with us for two years; when they leave, their patients are typically reassigned to incoming residents with the same supervisor, on the same team.
  • Nurse practitioner: The family practice nurse practitioner (NP) is an advanced practice nurse who specializes in primary health care. The NP, who may be your primary care provider, can assess and treat minor illnesses and monitor stable chronic diseases. The NP works independently and in collaboration with a consulting physician.
  • Dietitians: The family practice dietitians are available for individual counselling related to special dietary needs. Please discuss referrals with your nurse, family physician, or nurse practitioner.
  • Social workers: The family practice social workers provide individual and couples’ counselling related to a variety of psychosocial issues. Please discuss referrals with your nurse, family physician or nurse practitioner.
  • Occupational therapist: The family practice occupational therapist helps with specific issues around work related or repetitive injuries, and assesses and improves functioning in activities of daily living. Assessment of mobility issues and custom splinting is also offered.
  • Pharmacist: The family practice pharmacist is available to help answer any questions you may have about your medications. The pharmacist also works together with you and your health care team to identify, prevent and solve any issues related to your medications. Please discuss referrals with your nurse, family physician, or nurse practitioner.

Patient Resources

There are many resources available for both patients and health care professionals. The following are websites that will provide the answers to many questions you may have about your health and primary care:


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WCH Publications

Find a Doctor

You can also visit our Find a Doctor page for more information.


Referrals & New Patients

The Family Practice Health Centre is currently accepting a limited number of new patients, mainly to our Family Medicine Resident Practices which change physicians every two years. If you are interested in becoming a patient in a resident practice or learning more, please contact Tania Denmark from Patient Intake at 416-323-6400 at 4486.

We are always accepting new prenatal patients. Please see Family Way Obstetrics.

Find a Doctor
If you are looking for a family doctor, you can also register for the Healthcare Connects program by calling 1-800-445-1822 between Monday to Friday, 9 a.m. - 5 p.m or visiting www.ontario.ca/healthcareconnect. Alternatively, you may contact the College of Physicians and Surgeons of Ontario for help in finding a physician who is taking new patients in your community. Phone: 416-967-2600. Press 5, then press 6.

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Location & Contact Information

Family Practice Health Centre (FPHC)
77 Grenville St.
3rd and 4th floors
Toronto, ON M5S 1B3

Main Phone Line: 416-323-6060

For a listing of team physicians and corresponding fax numbers, please see the Our Team tab.

  • Team Contact Information

    Red Team (3rd Floor)
    Phone: 416-323-6060 | Dial 1, then 1

    Green Team (4th Floor)
    Phone: 416-323-6060 | Dial 1, then 2

    Yellow Team (4th Floor)
    Phone: 416-323-6060 | Dial 1, then 3

    Blue Team (3rd Floor)
    Phone: 416-323-6060 | Dial 1, then 4

    Telephone Hours
    The telephone lines are only closed on Wednesdays from 12:00 – 1:30pm

    Telephones are answered:
    8:30 am to 4:30 pm from Monday through Friday

    For urgent problems
    4:45 pm to 8:00 pm from Monday through Thursday

    For Saturday Urgent Care Clinic
    9:30 am to 12:30 pm on Saturday

    For urgent problems when the clinic is closed, you may use the telephone line to contact the Family Practice Resident on call (see After-Hours Care). Regular appointment bookings cannot be completed during this time.

  • Clinic Hours

    For telephone line hours to schedule an appointment, please see above.

    Visits are available during the times listed below by appointment only.

    Monday to Thursday 9 a.m. – 8 p.m.
    Friday 9 a.m. – 5 p.m.
    We are closed between noon and 1 p.m.

    For Saturday Urgent Care Clinic and After-Hours Care please see below.

  • Saturday Urgent Care Clinic

    Appointments are available for registered patients of Family Practice:

    Saturday 10 a.m. – 1 a.m.

    Appointments must be booked the same day between 9 am and 12:30pm.

    Walk-in appointments are accepted, but pre-booked Saturday appointments take precedence over walk-ins unless there is a triaged medical urgency.

  • After-Hours Care

    Our Resident On Call Service is available for all registered Family Practice patients:
    Evenings, weekends and holidays from 5pm – 8 am

    Please call 416-323-7303 and ask to speak with the family practice resident on call or dial the main phone line and follow the prompts

Information for patients looking for a new family physician. Learn more »

The hospital is fully accessible. All clinics have wheelchair accessible washrooms.

Our Publications

  • Fully affiliated with:
  • University of Toronto
  • A member of:
  • Council of Academic Hospitals of Ontario (CAHO)