Family Practice Health Centre (FPHC)

a doctor examines the neck of a patient

The Family Practice Health Centre at Women’s College Hospital (WCH) provides comprehensive primary care for women and men of all age groups – from newborns to the elderly. We are one of the largest clinics in Ontario, providing more than 70,000 visits per year to our patients.

COVID-19 Update

Provincial guidance on who is eligible for a PCR test has changed. Most people do not need a COVID test to confirm their diagnosis.

COVID tests are now being reserved for:

  • Higher-risk/congregant settings (e.g. living or working in shelter, nursing home, hospitals, etc)
  • Higher-risk individuals (e.g. age 70+ OR 50+ and Indigenous, those with medical risk factors and immunocompromising conditions)
  • Individuals with severe symptoms in ER or hospital

We do not have any rapid antigen tests available in our clinic, and we are not scheduling appointments in the clinic for COVID-19 testing.

To book your vaccine, please visit the Ontario booking site or the City of Toronto site.

The Women’s College Family Practice Vaccine Clinic will be offering appointments for children (first and second doses) and adults (first, second and third). Please use this link to book and check back frequently for added availability.

A few key points:

  • Omicron spreads incredibly quickly even amongst vaccinated people.
  • The vaccines protect very well from severe illness. With few exceptions, fully vaccinated people should not fear ending up in hospital from COVID-19.
  • 3 doses of a COVID-19 vaccine provide more protection from getting and transmitting the Omicron variant than 2 doses. All Ontarians 18+ are eligible for a 3rd dose 84 days after the second dose.

For children, 2 doses of vaccine are effective and safe. NACI recommends first and second doses for kids 5-11 be spaced 8 weeks apart for higher peak and duration of immunity. The vaccine was studied in this age group spread 3 weeks apart and has shown to have minimal side effects. Waiting 8 weeks may leave children with less protection right now when cases are high. If choosing to give the second dose earlier than 8 weeks, please wait 30 days between doses.

Confused about COVID-19? This is an excellent resource that addresses the most common questions from the public about symptoms, safety, testing and more. Confused about COVID.

Do I need to isolate? For clear information about symptoms of COVID and isolation rules for children and household members please see this helpful infographic.

For more information on the COVID-19 vaccines in kids, please read this very helpful FAQ

Help guide your child/children through the vaccination process.

Help your child/children cope with ‘staying in’ during COVID-19.

At Women’s College Hospital Family Practice, our goal is to keep our patients and staff as safe as possible while continuing to provide necessary care and also support our greater healthcare system with the COVID pandemic.

In order to do so, until further notice we will:

  1. CONTINUE to offer essential services, as usual. This includes urgent care appointments, routine prenatal care, and newborn visits/pediatric immunizations.
  2. OFFER TELEPHONE/VIDEO appointments with your provider for timely, but less urgent concerns. This may include prescription renewals, blood pressure/diabetes checks, and new, less urgent concerns
  3. DEFER any new bookings for some non-urgent concerns. This may include visits such as: periodic health exams (“physicals”), well child visits, pap tests, ear syringing, new patient appointments.

As a reminder:

  • We are not accepting walk-ins at this time. If you require an appointment or health advice, please call us first at 416-323-6060.
  • If you are coming in for a scheduled appointment and have a fever, cough, shortness of breath, or any other symptoms consistent with COVID please call and notify us prior to your appointment.
  • For your safety, only essential visitors will be allowed in the building. For example, one parent/guardian of a patient under 18 years, or an essential caregiver/support person.

Family Practice Health Centre (FPHC)

Women’s College Hospital
77 Grenville St.
Floor 3 and 4
Toronto, ON M5S 1B3

Phone: 416-323-6060

Hours of Service

For telephone line hours to schedule an appointment, please see above.
Visits are available during the times listed below by appointment only.

Monday to Thursday 9 a.m. – 8 p.m.
Friday 9 a.m. – 5 p.m.

Urgent Care Appointments are available by appointment only.
Monday to Thursday 5 p.m. – 8 p.m.

We are closed between noon and 1 p.m.

Appointments are available for registered patients of Family Practice:
Saturday 9 a.m. – 1 p.m.

Appointments must be booked the same day between 9 a.m. and 12:30 p.m.

Walk-in appointments are accepted, but pre-booked Saturday appointments take precedence over walk-ins unless there is a triaged medical urgency.

Urgent Care Appointments are available by appointment only.

Monday to Thursday 5 p.m. – 8 p.m.

For patients seeking medical advice when the office is closed.

Monday to Friday: 5 p.m. to 9 a.m.
Saturday and Sunday: 24 hours

1-866-553-7205

In an emergency, you should call 911 or go to your local hospital emergency department.

If you are more than 20 weeks pregnant and have an urgent concern, please call 416-323-6400 ext. 4141 and ask to speak to the family practice OB doctor on call.

If you do not receive a call back within 30 min, please go to triage at Mount Sinai Hospital or call 911

Family Way Obstetrics

We are a group of family physicians with special interest, training and expertise in low-risk pregnancy and birth. We deliver approximately 300 babies every year. We are fortunate to work closely with superb nurses, obstetricians, pediatricians and anesthesiologists. This ensures access to the highest standard of care for our families.

The Family Practice Health Centre is not accepting new patients at this time.

We are always accepting new prenatal patients. Please see Family Way Obstetrics. We have a group of family physicians who specialize in low risk obstetrical care throughout pregnancy and the postpartum period – including delivery at Mount Sinai Hospital.

If you are interested in becoming a patient or would like to refer one of your patients, you can reach us in the following ways:

Phone: 416-323-6060 ext. 4867
Fax: 416-323-6493
Email: familyobreferrals@wchospital.ca

Find a Doctor: If you are looking for a family doctor, you can also register for the Healthcare Connects program by calling 1-800-445-1822 between Monday to Friday, 9 a.m. – 5 p.m or visiting www.ontario.ca/healthcareconnect. Alternatively, you may contact the College of Physicians and Surgeons of Ontario for help in finding a physician who is taking new patients in your community. Phone: 416-967-2600. Press 5, then press 6.

You can also visit our Find a Doctor page for more information.

Prenatal & Post Partum Services

For information on Childbirth Education Classes, Infant CPR and/or Breast Pump program please see the Prenatal & Postpartum Services at Women’s College Hospital.

See the physicians of the Family Way Obstetrical Group answer some of the most common questions posed by patients and their families about planning pregnancy, being pregnant and giving birth as well as bringing home a newborn during the COVID-19 pandemic.

The Family Practice Health Center at Women’s College Hospital uses an interdisciplinary approach to provide comprehensive primary care. We provide all primary-care services, plus a range of additional services, including:

  • low-risk obstetrics
  • special minor procedures clinic (referral required)
  • sexual medicine counselling (referral required)
  • occupational therapy
  • social work
  • Cognitive Behavioural Therapy Groups
  • Diabetes Education and Self-Management Support

Please note that some services listed above are available only to patients of the Family Practice Health Centre. We accept outside referrals for low-risk obstetrics, minor procedures and sexual medicine counselling.

If you or your family have a concern or suggestion for improvement please contact Andre Bowen, Family Health Team Executive Director and Manager of Family Practice at 416-323-6400 extension 4595, or email Andre.bowen@wchospital.ca.

Research & Clinical Trials

For information on our research initiatives, please contact: Dr. Sheila Dunn, Research Director, Family Practice Health Centre at 416-323-4977.

Health Professionals & SCOPE

If you are a health professional and seeking information on the Seamless Care Optimizing the Patient Experience (SCOPE) initiative, please visit: www.scopehub.ca

Visits are available during the times listed below by appointment only.

Monday to Thursday 9 a.m. – 8 p.m.
Friday 9 a.m. – 5 p.m.

Urgent Care Appointments are available by appointment only.

Monday to Thursday 5 p.m. – 8 p.m.

We are closed between noon and 1 p.m.

Making an Appointment

Please call the main line at 416-323-6060 to schedule an appointment.

Saturday Urgent Care Clinic

Appointments are available for registered patients of Family Practice:

Saturday 9 a.m. – 1 p.m.
Appointments must be booked the same day between 9 a.m. and 12:30 p.m.

Walk-in appointments are accepted, but pre-booked Saturday appointments take precedence over walk-ins unless there is a triaged medical urgency.

Urgent After-Hours Care

Urgent Care Appointments are available by appointment only.

Monday to Thursday 5 p.m. – 8 p.m.

Telephone Health Advisory Service (THAS)

For patients seeking medical advice when the office is closed.
Monday to Friday: 5 p.m. to 9 a.m.
Saturday and Sunday: 24 hours
1-866-553-7205
In an emergency, you should call 911 or go to your local hospital emergency department.

The Family Practice Health Center at Women’s College Hospital is divided into four teams: Red, Blue, Green, Yellow. Each team is comprised of, but not limited to, a variety of health professionals and administrative support including:

  • family doctors
  • nurse practitioners
  • family practice nurses
  • registered practical nurses
  • dietitians
  • occupational therapists
  • social workers
  • pharmacists
  • executive director/manager
  • administrative support staff
  • program coordinator
  • health promotor
  • secretaries
  • health records staff
  • clinical aides

For more information on the roles of these health care providers and others you may interact with, please see the FAQs section.

Red Team

Red A | Fax: 416-323-6350

  • Dr. Tuhina Biswas
  • Dr. Betty Chen
  • Dr. Darren Larsen
  • Dr. Sam Nutt
  • Dr. Sheryl Spithoff
  • Lauren Scott NP

Red B | Fax: 416-323-6345

  • Dr. Viola Antao
  • Dr. Melissa de Souza
  • Dr. Ruth Heisey
  • Dr. Jordana Sheps
  • Dr. Karen Wong
  • Dr. Sumeet Gill

Green Team

Green A | Fax: 416-323-6485

  • Dr. Onil Bhattacharyya
  • Dr. Danielle Martin
  • Dr. Vanessa Rambihar (Dr. Multani Locum)
  • Dr. Carrie Schram
  • Dr. Hemen Shukla
  • Dr. Cynthia Whitehead

Green B | Fax: 416-323-6255

  • Dr. Onil Bhattacharyya
  • Dr. Danielle Martin
  • Dr. Vanessa Rambihar (Dr. Multani Locum)
  • Dr. Carrie Schram
  • Dr. Hemen Shukla
  • Dr. Cynthia Whitehead

Yellow Team

Yellow A | Fax: 416-323-6332

  • Dr. Susie Kim
  • Dr. Aisha Lofters
  • Dr. Nikita Patel (Dr. Charissa Chen Locum)
  • Dr. Charissa Chen
  • Dr. Jonah Schermbrucker
  • Jessie Bawden, NP

Yellow B | Fax: 416-323-6351

Blue Team

Blue A | Fax: 416-323-6402

  • Dr. Rob Dmytryshyn
  • Dr. Stephen Holzapfel
  • Dr. Deborah Levitan
  • Dr. Melinda Wu

Blue B | Fax: 416-323-6135

  • Dr. Payal Agarwal
  • Dr. Diana Hsiang
  • Dr. Bradley Lichtblau
  • Dr. Dara Maker
  • Dr. Claire Murphy

There are many resources available for both patients and health care professionals. The following are websites that will provide the answers to many questions you may have about your health and primary care:

Childbirth Education Classes

Precious Moments

Best Start Feeding Your BabyA Guide to Help you Introduce Solid Foods

This guide for parents provides information about feeding their baby from six months to one year. It has information and answers questions they may have about breastfeeding and starting solid foods.

MyCancerIQ

Making a few changes to your lifestyle can go a long way towards reducing your risk of cancer. My CancerIQ is an online risk assessment tool that helps determine your cancer risk, relative to other Ontarians, and creates a personalized plan to take control.

  • Build your cancer risk profile. Answer key questions about lifestyle, family history and screening history.
  • Determine your cancer risk. See which factors are affecting your risk.
  • Learn how you can reduce your risk. Take control of your cancer risk with a Health Action Plan offering links to trusted Canadian health resources to help you.

Get your report at MyCancerIQ.ca

Frequently Asked Questions

We generally do NOT call patients with test results. Appropriate followup will be arranged; please speak to your individual healthcare team. Due to the large number of patient visits (70,000/year), we discourage calling for test results.

We require 24 hours notice for the cancellation of an appointment. You may be billed for improperly cancelled or missed appointments.

Telephone Health Advisory Service (THAS)

For patients seeking medical advice when the office is closed.
Monday to Friday: 5 p.m. to 9 a.m.
Saturday and Sunday: 24 hours
1-866-553-7205

In an emergency, you should call 911 or go to your local hospital emergency department

After Hours Prenatal Care

If you are more than five months pregnant and are experiencing an emergency, or if you are in labour, please call 416-323-6400 ext. 4141 and ask to speak to the doctor on call for family practice obstetrics.

There is a weekly Saturday clinic with appointments available from 10 a.m. – 1 p.m. for registered Family Practice patients. Please call between 9 a.m. and 12:30 p.m. on the same day to book an appointment. Walk-in appointments are accepted based on availability, however, pre-booked Saturday appointments take precedence over walk-ins, unless there is a triaged medical urgency.

Flu shots are recommended for all Canadians 6 months and older. It is especially important if you are 6 months- 5 years old, over 65, pregnant or have a chronic health condition (such as lung disease, heart disease, diabetes, etc.).

Team secretary

The secretaries schedule your appointments and are responsible for validating your health card at each visit. Please advise a team secretary of changes to your address, telephone number or health card.


Nurse

The family practice nurses work with you and your doctor to help you stay well. Our nurses have the experience and skills to assist with health concerns and are usually involved in some aspect of your visit, such as health teaching and history taking.


Doctor

The family practice doctor provides and coordinates your total health care. Your doctor may be a staff physician, fellow or resident doctor.

Staff physicians

Experienced family physicians and are members of the Faculty of Medicine at the University of Toronto.

Fellows

Qualified family doctors who are completing advanced training in family medicine. Resident doctors are licensed physicians, learning the specialty of family medicine.

Residents

Supervised by staff physicians. Most residents are with us for two years; when they leave, their patients are typically reassigned to incoming residents with the same supervisor, on the same team.


Nurse Practitioner

The family practice nurse practitioner (NP) is an advanced practice nurse who specializes in primary health care. The NP, who may be your primary care provider, can assess and treat minor illnesses and monitor stable chronic diseases. The NP works independently and in collaboration with a consulting physician.


Dietitians

The family practice dietitians are available for individual counselling related to special dietary needs. Please discuss referrals with your nurse, family physician, or nurse practitioner.


Social Workers

The family practice social workers provide individual and couples’ counselling related to a variety of psychosocial issues. Please discuss referrals with your nurse, family physician or nurse practitioner.


Occupational Therapist

The family practice occupational therapist helps with specific issues around work related or repetitive injuries, and assesses and improves functioning in activities of daily living. Assessment of mobility issues and custom splinting is also offered.


Pharmacist

The family practice pharmacist is available to help answer any questions you may have about your medications. The pharmacist also works together with you and your health care team to identify, prevent and solve any issues related to your medications. Please discuss referrals with your nurse, family physician, or nurse practitioner.

The Family Practice Health Centre is not accepting new patients at this time.

We are always accepting new prenatal patients. Please see Family Way Obstetrics.

Find a Doctor: If you are looking for a family doctor, you can also register for the Healthcare Connects program by calling 1-800-445-1822 between Monday to Friday, 9 a.m. – 5 p.m or visiting www.ontario.ca/healthcareconnect. Alternatively, you may contact the College of Physicians and Surgeons of Ontario for help in finding a physician who is taking new patients in your community. Phone: 416-967-2600. Press 5, then press 6.

If you are looking for a family doctor, you can also register for the Healthcare Connects program by calling 1-800-445-1822 between Monday to Friday, 9 a.m. – 5 p.m or visiting www.ontario.ca/healthcareconnect. Alternatively, you may contact the College of Physicians and Surgeons of Ontario for help in finding a physician who is taking new patients in your community. Phone: 416-967-2600. Press 5, then press 6.

You can also visit our Find a Doctor page for more information.