We generally do NOT call patients with test results. Appropriate followup will be arranged; please speak to your individual healthcare team. Due to the large number of patient visits (70,000/year), we discourage calling for test results.

We require 24 hours notice for the cancellation of an appointment. You may be billed for improperly cancelled or missed appointments.

Telephone Health Advisory Service (THAS)
For patients seeking medical advice when the office is closed.
Monday to Friday: 5 p.m. to 9 a.m.
Saturday and Sunday: 24 hours
1-866-553-7205

In an emergency, you should call 911 or go to your local hospital emergency department

After Hours Prenatal Care
If you are more than five months pregnant and are experiencing an emergency, or if you are in labour, please call 416-323-6400 ext. 4141 and ask to speak to the doctor on call for family practice obstetrics. 

There is a weekly Saturday clinic with appointments available from 10 a.m. – 1 p.m. for registered Family Practice patients. Please call between 9 a.m. and 12:30 p.m. on the same day to book an appointment. Walk-in appointments are accepted based on availability, however, pre-booked Saturday appointments take precedence over walk-ins, unless there is a triaged medical urgency.

Flu shots are recommended for all Canadians 6 months and older. It is especially important if you are 6 months- 5 years old, over 65, pregnant or have a chronic health condition (such as lung disease, heart disease, diabetes, etc.).

• Team secretary: The secretaries schedule your appointments and are responsible for validating your health card at each visit. Please advise a team secretary of changes to your address, telephone number or health card.
• Nurse: The family practice nurses work with you and your doctor to help you stay well. Our nurses have the experience and skills to assist with health concerns and are usually involved in some aspect of your visit, such as health teaching and history taking.
• Doctor: The family practice doctor provides and coordinates your total health care. Your doctor may be a staff physician, fellow or resident doctor.
  • Staff physicians: are experienced family physicians and are members of the Faculty of Medicine at the University of Toronto.
  • Fellows: are qualified family doctors who are completing advanced training in family medicine. Resident doctors are licensed physicians, learning the specialty of family medicine.
  • Residents: are supervised by staff physicians. Most residents are with us for two years; when they leave, their patients are typically reassigned to incoming residents with the same supervisor, on the same team.
• Nurse practitioner: The family practice nurse practitioner (NP) is an advanced practice nurse who specializes in primary health care. The NP, who may be your primary care provider, can assess and treat minor illnesses and monitor stable chronic diseases. The NP works independently and in collaboration with a consulting physician.
• Dietitians: The family practice dietitians are available for individual counselling related to special dietary needs. Please discuss referrals with your nurse, family physician, or nurse practitioner.
• Social workers: The family practice social workers provide individual and couples’ counselling related to a variety of psychosocial issues. Please discuss referrals with your nurse, family physician or nurse practitioner.
• Occupational therapist: The family practice occupational therapist helps with specific issues around work related or repetitive injuries, and assesses and improves functioning in activities of daily living. Assessment of mobility issues and custom splinting is also offered.
• Pharmacist: The family practice pharmacist is available to help answer any questions you may have about your medications. The pharmacist also works together with you and your health care team to identify, prevent and solve any issues related to your medications. Please discuss referrals with your nurse, family physician, or nurse practitioner.