COVID-19 (Novel Coronavirus) Information for Family Practice

Update - October 2020

Dear patients of the Family Practice Health Centre,

We hope that you have been keeping healthy and safe during the COVID-19 pandemic.  We continue to be here to serve you.

We want to reassure you that your safety and maintaining high quality primary care is our priority. In order to achieve both aims, we will be adapting how we work in the coming weeks.

Visiting Family Practice

Please do not walk in to Family Practice for an appointment. Instead, please call us at 416-323-6060 first.

If you are coming to Family Practice for a scheduled appointment, please call ahead of time if you are experiencing ANY symptoms of:

  • fever 
  • cough
  • shortness of breath 
  • or if you have had any recent travel

If yes, we will be offering telephone assessments prior to your visit to help guide your care. You can expect to be asked screening questions each time you call or visit Family Practice. 

Please try to come on time for your appointment to help us control waiting room volumes.  As well, we are enforcing a "No Visitor" policy.  Only one parent of a minor or an essential caregiver will be allowed into clinic.  

Booking Family Practice Appointments

At this time, as per government recommendations, most of our care continues to be virtual (telephone or video.) After a virtual assessment, if deemed necessary, you will be offered an in-person appointment for an examination. 

To serve you best we will:

  • CONTINUE to offer essential services, as usual. This includes urgent care appointments, routine prenatal care, and newborn visits.
  • OFFER VIRTUAL appointments with your provider for timely, but non-urgent concerns. This may include prescription renewals, blood pressure/diabetes checks, mental health concerns, and new, non-urgent concerns. We will soon be offering virtual preventative health visits as well. 

COVID-19 Testing, Appointments and General Information

  • Women’s College Hospital is now scheduling COVID-19 tests by appointment only. 
  • You must register online for your appointment. Do not seek testing at multiple COVID-19 assessment centres as this will result in delayed access and delayed test results for all. 
  • Please do not come to our Assessment Centre until you have spoken with one of our healthcare providers.
  • For travel purposes, please only book the day before you need your test according to your specific travel/flight requirements. We are not booking future appointments.

Our online registration opens daily at 6 a.m.  We accept 600 appointment requests per day and online registration closes each day when we have reached capacity.  Please try again the next day if you are unable to register. 

  • Once you have registered, you will receive a phone call from a healthcare provider to discuss your test and schedule an appointment.
  • It may take up to 24 hours to receive a call.  These are outgoing calls only, so please leave your phone on to receive the call. 

For more information on our COVID-19 Assessment Centre eligibility, hours, accessing test results, saliva testing and more, visit our Assessment Centre information page.

Kids and Testing

Children are eligible for testing when they fulfill the following symptoms:

> Are recommended for testing by the local public health unit

> Are exhibiting new/worsening symptoms of:

  • Fever and/or chills
  • Cough
  • Shortness of breath
  • Decrease or loss of smell or taste

> Exhibiting 2 or more of the following new/worsening symptoms:

  • Sore throat
  • Runny/Stuffy nose Headache Nausea/Vomiting/Diarrhea
  • Fatigue, lethargy, muscle aches or malaise

You must screen for COVID-19 every day before going to school/ child care. 
Use the school screening tool to help make this decision.

For more information on our COVID-19 Assessment Centre eligibility, hours, accessing test results, saliva testing and more, visit our Assessment Centre information page.

For more information on COVID-19 and our hospital including FAQs, visit our COVID-19 information page.

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