Video Visit Instructions

Women’s College Hospital is revolutionizing access to healthcare, including enabling virtual care via video. If your provider or clinic has contacted you about receiving care via video, below is a list of what you’ll need, including instructional videos and downloadable guides.

Specific applications are required for conducting video visits on iPhone, iPad, and Android. 

Find your device below to learn how to access and what you’ll need for your video visit.

For help or support with your video visit, please call 416-323-6205 or email myhealthrecord@wchospital.ca. Live support is available Monday to Friday, 9:00 AM to 5:00 PM.

To conduct a video visit at Women’s College Hospital, you’ll need the following:

  • A myHealthRecord Account
  • A computer, laptop, or mobile device with:
    • A reliable and secure Wifi internet connection
    • A front-facing camera (webcam)
    • A microphone
    • Speakers of headphones

For some devices, you will need to download applications (see your specific device below)

Video Visit Guides

Video visits will launch differently depending on the device you are using. Find your device below to download an instructional guide, as well as links to apps you may need.

VIDEO: How to complete eCheck-in

VIDEO: How to launch a video visit (Windows)

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