WCH is celebrating ten years of being a Best Practice Spotlight Organization and we’re highlighting Best Practice Guideline Champions to showcase their valuable contributions in providing a high-quality patient experience at our hospital.
Name: Amanda Gin
Pronouns: She/Her
Title & Department: Pharmacy / Cardiology
On the WCH team for: 5 years
1. How does being a BPG Champion affect your typical work day?
Being a BPG Champion has allowed me to see my daily work through a quality improvement lens. In the past, when I encountered challenges or inefficiencies, I may not have felt confident in identifying solutions. Now, I feel empowered to not only recognize opportunities for improvement but also to systematically break them down into actionable steps where we can turn these into more structured quality improvement project ideas.
2. How does your work as a BPG champion contribute to making a positive patient experience?
The confidence I developed while leading and completing a quality improvement (QI) project during my BPG year has empowered me to actively seek out and contribute to new QI initiatives in my daily work. This includes both participating in ongoing projects and spearheading new ones to enhance patient care. Currently, I am collaborating with my colleagues in the cardiac dysautonomia clinic to evaluate the impact of an innovative patient education resource designed specifically for individuals living with POTS. By continuously driving quality improvement efforts, I strive to create a more informed, supportive, and positive patient experience.
3. What would words of wisdom would you impart to future BPG champions?
My advice to future BPG Champions is to approach this journey with an open mind and a willingness to learn. Don’t be afraid to step outside your comfort zone, collaborate with colleagues, and build strong networks. If the idea of completing a QI project within a year seems daunting, break it down into smaller components and scale back your project. If the idea of completing a QI project within a year feels daunting, break it down into smaller, manageable components and scale back as needed. You can always build on your project in the future. The key is to start somewhere and stay open to learning along the way.