National Volunteer Week is April 27 – May 3. To celebrate, we’re highlighting a few of our incredible volunteers.
Name: Anusua Bose
Pronouns: She/Her
Title & Department: İnformation Desk and IPAC
On the WCH team for: 4 months
1. What does your typical day look like volunteering at WCH?
At the information desk day is filled with patient interactions, queries and observing different kinds of patients and helping them get to where they intend to go . Also assisting the patients for the Sexual Assault and Domestic Violence clinic. Sometimes I also get to see security issues and how the team handles them. In the IPAC work , I am required to conduct surveys about hand hygiene which ensure patient safety hospital wide.
2. What excites you the most about volunteering at WCH?
The positive environment and helping patients.
3. How does your volunteering contribute to making a positive patient experience?
The work for the IPAC team helps to control infections and hence helps the patient be safe at all times at every place in the hospital. It also creates awareness among the healthcare professionals. Regular hand hygiene is encouraged and ensured. At the information desk solving queries for the patients , helping them with various things like booking a cab or getting a wheel chair, maintaining sanitisation of the wheel chairs and answering all kinds of queries of the patients help them navigate the hospital better and reach their clinics on time. Also, an important part of my work is to provide safe and positive experience for the patients visiting the sexual assault and domestic violence clinic. I assist them to the clinic and stay with them till someone attends to them. This helps them feel safe and looked after.
4. Tell us one to three things that we would be surprised to learn about you.
I love to cook and bake , I have a masters in business administration and I am a proud survivor of domestic violence trying very hard to survive in a new country and make my ends meet all by myself . So I love to be a volunteer as I know how difficult it may be to survive in the world and everyone has a story behind their smiles.
A big thanks to Anusua and all our volunteers for the wave of impact they make at WCH.