Women's College Hospital - Health Care for Women, Revolutionized

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Healthcare Revolutionized 2018-2022: Learn how we're living our strategy—Goal 2

October 29, 2018
By Jen Brailsford

Our new strategy builds on all the work we have done over the last ten years and that has made this Hospital such an extraordinary place. Women’s College Hospital is keeping people out of the hospital by revolutionizing health for women, pursuing equity for all and solving the most urgent issues facing our health system.

Our strategy has four goals—the second strategic goal is Revolutionize care and care experience and there are a number of initiatives underway to support its implementation:

  • Through our Experience Advisor program, we are engaging with patients, caregivers, families and the community to support better health and better care. Experience Advisors are invited to participate in ways that best match their interests, experiences and availability. These opportunities could include by joining committees, sharing their story at meetings and events, reviewing materials for patients and the public or providing input on hospital policies.

    “The Experience Advisor program helps us gather valuable input from our patients and the communities we serve in order to ensure we are meeting their needs from program design to delivery,” explains Marie Pinard, director, Quality & Patient Experience. “Including Experience Advisors on hospital committees and in the review process for education, communication and policy materials helps us make more patient-centred decisions and ensures we are providing quality service, engagement and innovation.”
  • To support patients as partners in their own care, WCH launched myHealthRecord in 2016. The secure online portal provides patients with 24/7 access to their medical information online and the ability to view and update their medical information and coverage details, get their test results, message their care teams and check-in for their appointments through the myChart app or myHealthRecord website.

    “This year, myHealthRecord reached a milestone as it surpassed 20,000 patient users,” says Heather McPherson, executive vice-president, patient care & ambulatory innovation, WCH. “As the number of users keeps growing, we are always looking for new ways to innovate and improve the patient experience. Over the past year, we have continued to introduce new services, such as the WaitList feature, which informs patients of last-minute appointment availability and has shortened the average wait time for an appointment by 40 days. By giving our patients the tools to access to their health information, myHealthRecord allows them to be involved and engaged—and truly become partners in their own healthcare.”

  • Through the WCH Institute for Health System Solutions and Virtual Care (WIHV), we are harnessing technology to close health gaps and keep people out of hospital. We are building Canada’s first virtual hospital, turning in-person appointments into virtual visits, streamlining access and connecting patients to care, faster.

    “Finding answers to some of healthcare’s toughest problems means that we need to think in different ways,” says Dr. Sacha Bhatia, director, WIHV. “You need people who can draw on a few areas of expertise at once and think in step with the complexity of the problem—we have that at WIHV.”

Women’s College Hospital is developing innovative approaches and virtual care solutions to improve critical issues, quality of care and optimization of services.

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Join Us

This week teams from across the hospital will be showcasing the work they’re doing to bring our strategy to life. Join us in the Peter Gilgan Atrium to learn more about our strategy and for a chance to win great prizes for you and your team.

Goal 2: Revolutionize care and care experience
Tuesday, October 30
12:00 – 1:00 p.m.
Peter Gilgan Atrium

  • Fully affiliated with:
  • University of Toronto

  • A member of:
  • Council of Academic Hospitals of Ontario (CAHO)