Women's College Hospital - Health Care for Women, Revolutionized

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The welcoming faces and helping hands of Women's College Hospital

from the May 2, 2011 issue of Connect

The welcoming faces and helping hands of Women's College Hospital

It’s easy to spot the blue vests all around Women's College Hospital – volunteers are the smiling faces at the information desk, the helping hands for patients in waiting rooms across the hospital and the customer service for the Ankh Gift Shop.

As a thank-you, Women's College Hospital expressed its appreciation for our many dedicated volunteers by holding a celebration during National Volunteer Week April 10-16. Staff and physicians gathered in the lobby on April 14 to acknowledge volunteers with cake, refreshments and stories about the countless ways volunteers have made a difference at Women’s College.

In her welcoming remarks, Marilyn Emery, president and CEO, thanked the volunteers for their many accomplishments this past year: helping to achieve full Accreditation, raising $67,000 through volunteer events, recruiting 46 new volunteers, and – most importantly – providing the utmost in kindness and dedication to patients and their families.

“You are often the face and voice of Women's College and you connect with the people who matter most: our patients,” said Emery. “You improve the quality of care they receive and through your compassion you enrich the nature of their experience. For that, I cannot thank you enough.”

Volunteers devote tremendous time and energy to making Women's College Hospital a special place – and their efforts don’t go unnoticed. Just as volunteers have made a difference in the lives of patients, staff had stories to share about how volunteers have affected their lives as well.

Sarah Lord, co-ordinator of volunteer resources, spoke about having the privilege of seeing first-hand how committed our volunteers are each and every day. Jennifer Dockery, director of primary care, emphasized how volunteers are an integral part of the team in the Urgent Care Centre. And for Jennifer Maclellan, security officer, volunteers have made her work for the past 20 years all the more enjoyable and meaningful by constantly providing humour and wisdom. Maclellan also offered a moving tribute remembering long-time volunteers who have passed away.

“As we celebrate our 100th anniversary, it is important to look back at how this hospital was founded on the work of volunteers,” said Angela Robertson, director of equity and community relations, in her address to the audience. “Without volunteers, we wouldn’t be here as an institution.”

To conclude the celebration, Robertson also thanked those who help the hospital behind the scenes – the volunteer board of directors and the Women's College Hospital Foundation volunteers, who are securing the resources to build a new hospital and continue our legacy for another 100 years.

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Toronto ON M5S 1B2

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