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Women’s College Hospital volunteer receives June Callwood Outstanding Achievement Award

May 27, 2013

Pauline Duncan, a Women’s College Hospital (WCH) volunteer for the past two years, greets everyone with warmth, kindness and a cheerful smile at the main information desk of WCH. Last month, her volunteer approach and dedication to WCH was highly recognized.

Recipient of the June Callwood Outstanding Achievement Award for Voluntarism, Duncan’s most recent accomplishment is based on her dedication to the hospital, unique interaction with patients, and initiation of a volunteer role.

“Pauline is the type of volunteer who says ‘yes’ to helping on any project, no matter how challenging or mundane it may be,” said Sarah Lord, former co-ordinator, volunteer resources at WCH. “She regularly helps in additional roles in other departments, as well as with fundraising and projects.”

The June Callwood award recognizes individuals and groups in Ontario that contribute to their communities and the province of Ontario. This year the award was presented to seven organizations and 12 Canadians including Duncan. 

“There is such a good energy at Women’s College Hospital which is why I started volunteering here,” said Duncan. “Volunteering allows me to give back to my community and meet new people as they enter the hospital.”

During her weekly shifts at the main information desk, Duncan directs patients to their appointments and answers inquiries. She supports patients with an open, non-judgmental approach and offers comfort to those who may be stressed or anxious about their medical appointments.

Her commitment to WCH extends beyond hospital walls and to communities in Toronto. Working at a Toronto women’s shelter, she liaises with WCH and community groups, keeping women informed about programs like those offered through WCH’s Sexual Assault and Domestic Violence Care Centre. Thanks to her interest and experience with First Nations teachings, Duncan will assist midwives in the new Aboriginal-led Midwifery Clinic.

What does Duncan get back from volunteering? “Endless learning opportunities to help better myself and those around me,” she said. Whether it’s learning how to handle difficult patient situations or listening in on topics of equity and inclusion, she is always ready to get involved.

For more information on how to volunteer at WCH, click here.

Pauline Duncan receives June Callwood Outstanding Achievement Award

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