WCH CONNECTAugust 11, 2020

Meet Monica K

  • August 11, 2020
  • BY WCH Staff

We are Women’s offers the WCH community a chance to get to know each other and share our stories. 

Monica K

Name:  Monica K

Title & Department: Administrative Assistant, Dept. of Medicine

On the WCH team for: Seven years

  1. What is your typical role at WCH?
    My typical role at WCH is to provide administrative support to the Physician in Chief of Medicine, Dr. Paula Harvey. My role varies day to day, month to month, and season to season as we are a large department with 100 full and part-time physicians. The administrative work I do can range from scheduling to credentialing new physicians, organizing meetings, taking minutes and planning department events (to list a few things).  A large portion of my job is working alongside the academic coordinators in the department on university and other deadlines like academic appointments, Continuing Faculty Appointment Review or three-year reviews and senior promotions.  

  2. How are you supporting WCH during COVID-19?
     I was redeployed back in March – right at the beginning of the pandemic – and I started off by supporting with Active Screening. I also did some work in the COVID-19 Assessment Centre assisting with Epic support. While supporting with Active Screening I was typically assigned to the role of “Floater” at the patient entrance of the hospital. This position is critical to the flow of the screening process since you are the first point of contact for all patients coming to WCH.
  3. Are there any positive moments or interactions that have stood out to you during this challenging time?
    These are difficult times, but I try my best to find any sort of light in darkness. A few positive things I have found through redeployment was getting to interact with people from outside of my department during my shifts. As I mentioned above, I was generally assigned to be the floater, so I usually had another floater or the screener in the “fishbowl” to interact with. We worked together to make the shifts as smooth and safe as possible. Another positive was feeling more connected to the colleagues in my department who were also redeployed. I tried my best to check on people, and connect with them. On our redeployment or office days we would try to grab a coffee over lunch, sit outside, and have some fresh air (socially distanced of course!). We are all going through this pandemic with our own stresses and anxieties and feeling like we are all in it together, at least for me, made it just a tiny bit better. Lastly, my final positive was interacting with patients. I had volunteered at the Ronald McDonald House in Hamilton when I lived there and loved interacting with the families and clients. A friendly, helpful face made such a difference then and makes the same difference now. Being redeployed into a more patient-facing role reminded me of this experience and how interactions with patients are extremely important whether you are answering their questions, ensuring they are safe and protected while at the hospital or easing any anxiety they had about coming to a hospital during the COVID-19 pandemic. 

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Council of Academic Hospitals of Ontario (CAHO)