WCH CONNECTSeptember 9, 2020

We are Women’s: Shivani Chandra

  • September 9, 2020
  • BY WCH Staff

We are Women’s offers the WCH community a chance to get to know each other and share our stories. 

Name: Shivani Chandra

Title & Department:  Policy Research Coordinator III, The Women’s College Hospital Institute for Health System Solutions and Virtual Care (WIHV) & Co-Chair of WIHV’s Equity Committee 

On the WCH team for:  Three years


  1. What is your typical role at WCH?
    I very recently began the role as the Policy Research Coordinator III at WIHV, so up until September 2020, I was supporting over 20 projects with scientists across WIHV. From the Crossroads Clinic to COVIDCare@Home, my research portfolio covered a wide breadth of areas and I had the privilege of working with many wonderful teams. My role within each project also ranged from helping to developing survey guides and operationalizing workshop series. The beauty of this role was that no two days were the same, and I had the opportunity to learn from many inspiring mentors at WIHV.

    In addition to providing research support to WIHV, I am also the Co-chair of WIHV’s Equity Committee. I have the privilege of leading the
    committee with my incredible co-chair (Dara Gordon), and of working with the brilliant, passionate and dedicated members of the equity committee, most of whom are doing this work on top of their regular roles. Among other active projects, we are leading an equity assessment of Women’s Virtual (video visits) and are developing a framework by which future Women’s Virtual programs can be evaluated from an equity lens. With COVID-19 accelerating the implementation of digital health tools to assist with healthcare delivery, it is essential that we develop mitigation strategies to address the fact that not all populations adopt, engage with and benefit equally from virtual care tools. WCH is well-positioned to be a leader in this space.

  2. How are you supporting WCH during COVID-19? 
    When the pandemic first struck, I volunteered to be a screener at Women’s College Hospital (WCH). After a few months of screening, I was redeployed to help support Women’s Virtual, mostly by aiding patients in preparation for their upcoming virtual video visit appointments.

  3. Are there any positive moments or interactions that have stood out to you during this challenging time?
    While there isn’t a specific moment or interaction that I would like to highlight, what has stood out to me is the general response that WCH staff and patients have had to this pandemic. I have felt humbled by the dedication of my colleagues who do not hesitate to consistently work well into evenings and weekends to ensure that the hospital is safe for its staff and that patients continue to receive high quality care, while also creating COVID-19 specific programming to support our community in this time of need.

    An added bonus to working on the Women’s Virtual team, has been the conversations I have had over the phone with patients. After I provide them with the technical assistance they require, we will often chat about how things are going and I will find myself having profound, educational or funny and light-hearted conversations. During a time when many of us are feeling isolated, these conversations have felt especially welcoming and are a reminder that we are all in this together.  

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