PRESS RELEASESeptember 9, 2021

Women’s College Hospital clinic is designated by the Government of Ontario to offer services in French

  • September 9, 2021

Toronto Academic Pain Medicine Institute becomes Toronto’s first hospital-based clinic to receive designation for French-Language Services

Toronto, September 9, 2021 – As part of an ongoing commitment to ensure equitable health care, Women’s College Hospital has obtained partial-designation for French-Language Services (FLS) for its Toronto Academic Pain Medicine Institute (TAPMI) clinic from the Ministry of Health and the Ministry of Francophone Affairs. Through this designation, Women’s College Hospital is supporting Toronto’s Francophone population in accessing chronic pain care and resources in their preferred language.

“More than 63,000 Francophones, many of whom are newcomers to Canada, live in the City of Toronto,” said Heather McPherson, President and CEO of Women’s College Hospital. “By ensuring a Francophone lens is included in health care, we are upholding our vision for a healthier, more equitable world by improving access to health services in French and serving patients in their preferred language.”

The culmination of more than a year’s work with both internal and external partners, implementation of FLS included drafting new policies, setting up bilingual telephone systems, translating patient forms and communication materials, as well as developing human resource strategies to recruit bilingual care providers. These new tools and workflows were created with sustainability in mind to ensure that quality services in French are available on a permanent basis within the TAPMI clinic.

“Ensuring that patients can access high-quality care in their preferred language will improve patient experiences and support an integrated health care system for all,” said Christine Elliott, Deputy Premier and Minister of Health. “This designation for the Toronto Academic Pain Medicine Institute clinic at Women’s College Hospital is a great step towards making health care easier to navigate for thousands of Francophone patients and families.”

“This is an important milestone in widening the access to health services in French to Ontario and Toronto’s growing Francophone community,” said Minister of Francophone Affairs Caroline Mulroney. “By providing high-quality, front-line services in French, Women’s College Hospital is making a significant contribution to improving the quality of life of patients, their families and their loved ones.’’

To assist with this project, Women’s College Hospital partnered with Entité 3 – a regional planning agency that specializes in supporting healthcare providers as they implement services in French.

“Women’s College Hospital and its dedicated French Language Services committee members were fully engaged in the process and did not falter, even when the pandemic hit,” said Constant Ouapo, Executive Director of Entité 3. “L’Entité 3 could not have dreamed for a better, fuller collaboration.”

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About Women’s College Hospital
For more than 100 years, Women’s College Hospital (WCH) has been developing revolutionary advances in healthcare. Today, WCH is a world leader in the health of women and Canada’s leading, academic ambulatory hospital. A champion of health equity, WCH advocates for the health of all women from diverse cultures and backgrounds and ensures their needs are reflected in the care they receive. It focuses on delivering innovative solutions that address Canada’s most pressing issues related to population health, patient experience and system costs.

Women’s College Hospital is proud to be the host of the Toronto Academic Pain Medicine Institute (TAPMI), a comprehensive, interdisciplinary academic pain program serving as the hub for chronic pain care in Toronto.

About Entité 3
Entité 3 (formerly Reflet Salvéo) is one of the six Planning Entities for French Language Health Services in Ontario. Entité 3's mission is to advise health system authorities and support service providers to plan and implement health services in French by engaging Francophone communities to take their needs into account.

FOR FURTHER INFORMATION PLEASE CONTACT:

IN ENGLISH
Jen Brailsford
Communications Manager | Women’s College Hospital
T: 416-710-7365 | E: jennifer.brailsford@wchospital.ca

IN FRENCH
Lise-Marie Baudrie
T: 416-902-1132 | E: lisemariebaudry@gmail.com

About Women’s College Hospital 

For more than 100 years Women’s College Hospital (WCH) has been developing revolutionary advances in healthcare. Today, WCH is a world leader in the health of women and Canada’s leading, academic ambulatory hospital. A champion of health equity, WCH advocates for the health of all women from diverse cultures and backgrounds and ensures their needs are reflected in the care they receive. It focuses on delivering innovative solutions that address Canada’s most pressing issues related to population health, patient experience and system costs. The WCH Institute for Health System Solutions and Virtual Care (WIHV) is developing new, scalable models of care that deliver improved outcomes for patients and sustainable solutions for the health system as a whole. 

For more information about how WCH is transforming patient care and leading health system solutions, visit www.womenscollegehospital.ca

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A member of

Council of Academic Hospitals of Ontario (CAHO)