Coronavirus (COVID-19) Information

Women’s College Hospital is actively monitoring the situation with COVID-19 as it unfolds. Please visit the information below regarding testing, appointments and resources available.

Patient Information during COVID-19

  • Preparing for an appointment at WCH during COVID-19

    We are only open to patients with appointments. WCH is restricting care partners and visitors with select exceptions at the hospital until further notice. Thank you for your patience and continued efforts to help keep our community safe! With your support, we can continue to provide safe and responsible care to patients during COVID-19, and beyond.  

    We have undergone many changes to keep everyone safe. Here’s what you can expect when you come into the hospital for your appointment: 

    Hand Hygiene 
    You will be asked to sanitize your hands at the entrance, and before you enter or exit any clinics or offices. Take advantage of our hand sanitizer stations around the hospital.  

    Screening 
    Everyone entering WCH is screened at the front entrance.  After sanitizing your hands, you will be instructed to proceed to our screening window where you will be asked questions regarding COVID-19 symptoms. 

    Masks

    • Masks are required to be worn at all times on WCH property. This includes, but is not limited to, parking areas, elevators and while waiting to be screened.
    • You will be given a mask to wear throughout your visit in the hospital, only WCH provided masks are permitted at this time. Masks can be disposed of at the end of your visit in the bins provided when you exit.

    Physical Distancing
    There are reminders posted throughout the hospital. Please maintain a distance of 2m (6 ft) from others and please note that seating in clinics and public spaces is limited to support this. Try not to arrive at your appointment more than 15 mins early and exit once your appointment is completed. 

  • Are visitors allowed at WCH?

    The hospital will be open only to patients with appointments. WCH is restricting care partners and visitors with select exceptions at the hospital until further notice. 

    Masks are required to be worn at all times on WCH property. This includes, but is not limited to, parking areas, elevators and while waiting to be screened.

  • Will my upcoming appointment or procedure go ahead as scheduled?

    You will be notified by your care program or clinic if any appointments are being re-scheduled.

  • Can I pick up my prescription at the Rexall pharmacy in Women’s College Hospital?

    Upon entry to Women’s College Hospital, you will be screened for any COVID-19 symptoms. If you are not experiencing any symptoms, you will be able to pick up your prescription.

    Rexall Pharmacy | 416-323-6250 | Current reduced hours: Weekdays 9 a.m. - 5 p.m.
    Weekdays 9 a.m. - 8 p.m. and Saturdays 10 a.m. - 2 p.m. 

  • How can I protect myself?

    The virus is spread mainly from person-to-person, either through close contact and/or through respiratory droplets produced when an infected person coughs or sneezes.  

    • Stay home when sick 
    • Maintain social distancing 
    • Practice proper cough and sneeze etiquette 
    • Do not touch your face 
    • Clean your hands before eating and drinking 
    • Clean frequently touched objects and surfaces 
  • For vulnerable populations (people who are immunocompromised, seniors and pregnant women) should extra precautions be taken to protect myself from this illness?

    Seniors, pregnant women or those who are immunocompromised should continue their usual infection prevention routine to protect themselves from this and other illnesses, including washing hands frequently, avoiding people who are sick and receiving their annual flu vaccine. 

    For more detailed information on the status of the virus and risk to Canadians, please visit the Public Health Agency of Canada or Ontario Ministry of Health & Long-Term Care websites.

     

  • Community Resources

WCH COVID-19 Assessment Centre

Women’s College Hospital is now scheduling COVID-19 tests by appointment only. We are open 7 days a week from 8:30 a.m. to 7:30 p.m. for same-day and next-day appointments. Please do not come to our Assessment Centre until you have spoken with one of our healthcare providers.

  • To determine if you need a COVID-19 test, please use the Ontario Ministry of Health’s COVID-19 self-assessment tool.  
  • You must register online for your appointment. Do not seek testing at multiple COVID-19 assessment centres as this will result in delayed access and test results for all. 
  • We do not have an emergency department. If your condition deteriorates while waiting for a call/after submitting form, seek care at your nearest emergency department.

How to Register for your COVID-19 Test at our Assessment Centre

  • Please review eligibility guidelines below and register each person who needs a test using our online registration form. 
  • Once you have registered, you will receive a phone call from a healthcare provider to discuss your test and schedule an appointment. It may take up to 12 hours to receive a call.
  • Your appointment will be booked on the same or next day depending on availability. These are outgoing calls only, so please leave your phone on to receive the call.  
  • Calls are made between 8 a.m. and 6 p.m. You will be called the next day if you register after 5 p.m. on weekdays or 4 p.m. on weekends and holidays.

    ONLINE REGISTRATION »

Eligibility Guidelines

  • Be showing COVID-19 symptoms; or
  • Have been exposed to a confirmed case of the virus, as informed by their public health unit or exposure notification through the COVID-19 app; or
  • Be a resident or worker in a setting that has a COVID-19 outbreak, as identified and informed by their local public health unit; or
  • Are eligible for testing as part of a targeted testing initiative directed by the Ministry of Health or the Ministry of Long-Term Care. 

This includes:

  • Workers in long-term care homes, every two weeks. Workers in long-term care homes should not be tested more frequently than every two weeks unless directed by public health in an outbreak setting.
  • Essential caregivers visiting a long-term care home.
  • Residents or workers in homeless shelters, or other congregate settings.
  • Pre-operative patients prior to receiving general anaesthesia and cancer patients receiving therapy as outlined in guidance from the Ministry of Health (.pdf).
  • International students who have passed their 14-day quarantine period, or who have developed symptoms within their 14-day period.
  • Farm workers 
  • Indigenous communities
  • Individuals who need testing for international travel clearance (Note: this is an interim measure). For travel purposes, please only book the day before you need your test according to your specific travel/flight requirements. We are not booking future appointments.

Groups targeted for testing by public health may change from time to time. You should confirm your eligibility for a COVID-19 test before seeking testing.

More Information

For more information on our Assessment Centre hours, saliva testing and accessing test results, visit our COVID-19 Assessment Centre page.

For any notices, you can also visit @wchospital on Twitter.

Infection control measures at Women's College Hospital
The WOMEN’S COLLEGE HOSPITAL (WCH) IPAC team is in close contact with Public Health Ontario and other agencies to help guide decision-making as the situation evolves. We continue to adhere to routine practices which include monitoring patients for new onset of symptoms, diligent hand hygiene, appropriate use of personal protective equipment (PPE) and disinfection of equipment. 

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