COVID-19 FAQs

Patient Information during COVID-19

  • Preparing for an appointment at WCH during COVID-19

    We are only open to patients with appointments. WCH is restricting visitors with select exceptions at the hospital until further notice. Thank you for your patience and continued efforts to help keep our community safe! With your support, we can continue to provide safe and responsible care to patients during COVID-19, and beyond.  

    We have undergone many changes to keep everyone safe. Here’s what you can expect when you come into the hospital for your appointment: 

    Hand Hygiene 
    You will be asked to sanitize your hands at the entrance, and before you enter or exit any clinics or offices. Take advantage of our hand sanitizer stations around the hospital.  

    Screening 
    Everyone entering WCH is screened at the front entrance.  After sanitizing your hands, you will be instructed to proceed to our screening window where you will be asked questions regarding COVID-19 symptoms. 

    Masks
    You will be given a mask to wear throughout your visit in the hospital, only WCH provided masks are permitted at this time. Masks can be disposed off at the end of your visit in the bins provided when you exit.

    Physical Distancing
    There are reminders posted throughout the hospital. Please maintain a distance of 2m (6 ft) from others and please note that seating in clinics and public spaces is limited to support this. Try not to arrive at your appointment more than 15 mins early and exit once your appointment is completed. 

  • Are visitors allowed at WCH?

    The hospital will be open only to patients with appointments. WCH is restricting visitors with select exceptions at the hospital until further notice. 

  • Will my upcoming appointment or procedure go ahead as scheduled?

    You will be notified by your care program or clinic if any appointments are being re-scheduled.

  • Can I pick up my prescription at the Rexall pharmacy in Women’s College Hospital?

    Upon entry to Women’s College Hospital, you will be screened for any COVID-19 symptoms. If you are not experiencing any symptoms, you will be able to pick up your prescription.

    Rexall Pharmacy | 416-323-6250 | Current reduced hours: Weekdays 9 a.m. - 5 p.m.
    Weekdays 9 a.m. - 8 p.m. and Saturdays 10 a.m. - 2 p.m. 

  • What should I do if I think I have COVID-19?

    Hours of Service:
    7 days a week 
    9:00 a.m. to 4:45 p.m. 

    We are currently experiencing high volumes at our COVID-19 Assessment Centre. For the latest updates, please visit @wchospital on Twitter.

    To pre-register for a COVID-19 assessment, please complete our online registration form. A physician from our hospital will call you to discuss COVID-19 testing. Please register within 48-72 hours of when you may need results and note that results may take longer depending on volume.

     

    Children under the age of 2 cannot be seen at our Assessment Centre. Please call Telehealth Ontario (1-866-797-0000) for available Assessment Centres.

    Symptoms:

    • Fever (temperature greater than 37.8° C)
    • New or worsening cough, shortness of breath
    • Sore throat, difficulty swallowing, runny nose / nasal congestion (without other known cause)
    • Headaches
    • Chills
    • New taste disorder, altered sense of smell
    • Nausea/vomiting, diarrhea, abdominal pain
    • Unexplained falls, fatigue muscle aches (myalgias) 
    • Conjunctivitis (pink eye)

    Accessing your COVID-19 Test Results

    A member of WCH staff and Public Health will call you if your results are positive.  We will no longer routinely be calling patients with negative results. 

    You can check and print your results online within 48-72 hours (depending on volume, this may vary) at the Ministry of Health website: https://covid-19.ontario.ca . An OHIP # is required.  

    If you are registered with My Health Record you can check your results with your OHIP # or  "MRN" # which is given to you prior to your test.  Please keep this number so you can access and print your test results online. 

    Please contact Health Information at Tel: 416-323-6098 or by email at: requestforrecords@wchospital.ca for a copy of your test results if you are unable to access them online.

  • Is there a COVID-19 online self-assessment tool I can use?

    Please note that we are currently experiencing a high volume of COVID-19 testing. You may experience longer wait times at our assessment centre if you do not complete
    our
     online registration form and speak with a physician prior to your arrival.

    If you are symptomatic, asymptomatic but concerned about exposure to known or potential cases, or have risk from exposure in line of duty (essential workers, health care workers, etc.), please pre-register for COVID-19 assessment by completing our online registration form and a physician from our hospital will call you.

  • Does Women’s College Hospital have an Assessment Centre?

    Hours of Service:
    7 days a week 
    9:00 a.m. to 4:45 p.m. 

    We are currently experiencing high volumes at our COVID-19 Assessment Centre. For the latest updates, please visit @wchospital on Twitter.

    To pre-register for a COVID-19 assessment, please complete our online registration form. A physician from our hospital will call you to discuss COVID-19 testing. Please register within 48-72 hours of when you may need results and note that results may take longer depending on volume.

    Children under the age of 2 cannot be seen at our Assessment Centre. Please call Telehealth Ontario (1-866-797-0000) for available Assessment Centres.

    Symptoms:

    • Fever (temperature greater than 37.8° C)
    • New or worsening cough, shortness of breath
    • Sore throat, difficulty swallowing, runny nose / nasal congestion (without other known cause)
    • Headaches
    • Chills
    • New taste disorder, altered sense of smell
    • Nausea/vomiting, diarrhea, abdominal pain
    • Unexplained falls, fatigue muscle aches (myalgias) 
    • Conjunctivitis (pink eye)

    If you have COVID-19 symptoms or have been in close contact with someone who has it, use our online tool.

    If you live or work in a Toronto-based Long Term Care home, live or work in a Toronto-based high-risk area where there is an identified COVID-19 outbreak, or have been referred to us by Public Health, please pre-register for a COVID-19 assessment by filling out our online registration form.

    Women’s College Hospital has an Assessment Centre, which is open seven days a week from
    9:00 a.m. to 4:45 p.m.

    Patients will use the North East entrance (off Grosvenor Street) to access the Assessment Centre. You do not need an appointment but please note this is not an urgent care centre, the only service being provided is COVID-19 assessment.

    Children under the age of 2 cannot be seen at the Women’s College Hospital Assessment Centre. Please call Telehealth Ontario (1-866-797-0000) for a full list of available Assessment Centres.

    Accessing your COVID-19 Test Results

    A member of WCH staff and Public Health will call you if your results are positive.  We will no longer routinely be calling patients with negative results. 

    You can check and print your results online within 48-72 hours (depending on volume, this may vary) at the Ministry of Health website: https://covid-19.ontario.ca . An OHIP # is required.  

    If you are registered with My Health Record you can check your results with your OHIP # or  "MRN" # which is given to you prior to your test.  Please keep this number so you can access and print your test results online. 

    Please contact Health Information at Tel: 416-323-6098 or by email at: requestforrecords@wchospital.ca for a copy of your test results if you are unable to access them online.

  • How can I protect myself?

    The virus is spread mainly from person-to-person, either through close contact and/or through respiratory droplets produced when an infected person coughs or sneezes. 

  • For vulnerable populations (people who are immunocompromised, seniors and pregnant women) should extra precautions be taken to protect myself from this illness?

    Seniors, pregnant women or those who are immunocompromised should continue their usual infection prevention routine to protect themselves from this and other illnesses, including washing hands frequently, avoiding people who are sick and receiving their annual flu vaccine.

For more detailed information on the status of the virus and risk to Canadians, please visit the Public Health Agency of Canada or Ontario Ministry of Health & Long-Term Care websites.

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