We are continuing to see a record number of COVID-19 cases across our province and city, placing enormous strain on the healthcare system. At Women’s College Hospital, we are taking immediate action to help relieve some of the pressures from our hospital partners by opening a temporary 12-bed alternate level of care (ALC) unit. This unit is designed for COVID-negative patients who do not have complex healthcare needs. Patients must be transferred from other hospitals and this unit is not open for walk-ins. For more information, please review the FAQs below.
Do you offer translation services?
Yes, translations services are available. Please indicate your language requirements to your care team and they can make arrangements.
What to bring?
We ask that patients only bring the essentials. All that’s needed are dressing gowns, slippers and toiletry articles, including:
- Hairbrush or comb
- Shaving kit
- Toothbrush and paste
- Shampoo and soap
- Sanitary napkins
- A book, crossword puzzle, cards, etc.
Electric razors and blow dryers are the only electrical items permitted, aside from entertainment devices (phone, tablet etc.). Please show your nurse any electrical items you bring with you and ask where to safely plug them in.
Is it safe to be in the hospital during COVID-19?
Yes, we have rigorous infection control and prevention standards in place to help prevent the spread of COVID-19. This includes regular cleaning, screening staff and patients and appropriate use of personal protective equipment.
Is there somewhere in the room to safely store valuables?
Unfortunately, we do not offer a place to securely store valuables. We encourage patients to leave valuables at home and only bring essentials.
Is the room private?
All the in-patient rooms on our temporary unit are private. There are no private-room charges associated with this.
Does the room have private bathroom?
Every room is equipped with its own sink. Rooms are not equipped with an individual toilet and shower, those facilities are shared between patients.
Is there free WiFi? If so, what is the password?
Yes, we are pleased to offer free WiFi throughout the building. Search for the wireless network WC_Guest and connect using the password WomensCollege
Does the room come with a television and/or a tablet?
As this is a temporary unit, TVs are not available. We do encourage patients to bring their own devices (iPads, tablets, laptops). For those who don’t have access to technology, loaner iPads will be made available.
Visitors and Designated Essential Care Partners
Are visitors allowed at Women's College Hospital?
Unfortunately, due to the pandemic, visitors are not currently permitted on site. There are exceptions for essential care partners and specific situations. Please see our detailed visitor and patient information during COVID-19. For additional information, please click here.
For care partner and visitor restrictions during COVID-19, please click here.
Who qualifies as a Designated Essential Care Partner?
A Designated Essential Care Partner is a support person whose presence is considered essential to the health, safety and well-being of our patients. They might be family, friends, neighbours, knowledge keepers, paid care providers or someone else.
To be eligible to be a Designated Essential Care Partner, you must be:
- Identified by the patient or their substitute decision maker
- 18 years of age or older
- Provide proof that you have tested negative for COVID-19 within the last 7 days
- Able to follow the hospital’s infection prevention protocols including the wearing of personal protective equipment (face masks, gowns, gloves and face shields)
- Feeling well and not experiencing any illness symptoms such as a fever, cough, runny nose, etc. Follow hospital check in and screening procedures for every visit
When can a Designated Essential Care Partner visit?
- Visiting hours are between the hours 10 a.m. – 7 p.m. (hours will vary over the holidays, please call ahead).
- Essential care partners can visit once per day for a maximum of four hours.
What is the process for coming to the hospital?
- Once you arrive at the hospital, you should let the screener at the front entrance know that you are a Designated Essential Care Partner visiting someone in the inpatient unit.
- Screeners will ask you to wash your hands and to exchange your face mask for a new hospital grade mask.
- Screeners will direct you to the inpatient unit where you will be asked some health questions, to provide proof of your negative COVID-19 test within the last seven days, and to sign-in.
- On the first visit, unit staff will show you how to wear the required personal protected equipment (gowns, gloves, and face shields in addition to your mask).
What can a Designation Essential Care Partner expect while at the hospital?
- You are required to wear personal protective equipment (PPE) for the entire visit. You are not allowed to eat or drink while wearing PPE, so it’s important to eat and drink before coming to the hospital. A designated bathroom will be available for your use while here, but you need to change your PPE each time you use it.
- You must stay in the room with your loved one during the visit. You should ask the healthcare team about safely assisting your loved ones to walk in the designated hallway or to use the bathroom.
- You are not permitted to leave and re-enter the hospital during your visit or spend time in other common areas, such as the lobby or waiting areas.
- You may be asked to step outside of the room while your loved one is undergoing certain medical procedures.
- If, for some reason, your loved one is under investigation for possible COVID-19 infection, you will not be allowed to visit until the infection status of your loved one is determined.
What is an alternate Designated Essential Care Partner?
- If the patient’s main support person is not available, an alternate Designated Essential Care Partner may attend the hospital in their place.
- Alternate Essential Care Partners follow the same requirements and processes as the main support person including providing proof of a negative COVID-19 test within the last 7 days.
When visiting a patient, where can a Designated Essential Care Partner use the bathroom?
Designated Care Partners may not share the bathrooms used by patients. One bathroom right outside of the Acute Ambulatory Care Unit (AACU) is reserved for Designated Essential Care Partners.
How do I get a COVID-19 test?
- As a Designated Essential Care Partner, you need to provide proof of a negative COVID-19 test within the last 7 days – either a paper copy or a screen shot with your name and the date the test was performed.
- You can get a COVID-19 test at any COVID-19 testing centre, including the one at Women’s College Hospital. For testing centres in your area, please visit: https://covid-19.ontario.ca/assessment-centre-locations
- If you are experiencing challenges coordinating your COVID-19 test at WCH, please ask the healthcare team.
How do we coordinate a virtual visit?
Patients with their own technology devices can use them to connect with loved ones at any time. Subject to availability, patients may borrow iPads to use FaceTime or Zoom. Depending on who is working that day and their familiarity with technology, we may not be able to help patients with electronic devices.
Can I drop off gifts or flowers?
- We ask that Designated Essential Care Partners bring to the hospital any personal care items or belongings needed by their loved ones at the time of their visits. Keep in mind that storage is limited to one bedside table.
- We understand that patients will occasionally need a small personal item delivered which can be dropped off at the front entrance, in a sealed bag or box, with the patient’s name and room number clearly indicated on the label. We cannot accept perishable items, large items, unwrapped items, or anything of value. Flowers and plants are not permitted. We are not responsible for delivered items.
Is parking available?
Yes. Underground parking is available from 6 a.m. to 7 p.m. on level P1. Access to this parking lot is off ofGrenville Street. Parking is $3 for 30 minutes to a daily maximum of $24. Prepaid parking passes can be purchased from our Business Office on the third floor during regular business hours. Buy 5 prepaid parking passes for $60—a 50% discount from the daily maximum rate. Vehicle height restriction: 6'8" or 2.1m.
Dietary Needs, Food and Beverage
As a Designated Essential Care Partner, can I bring in food for my loved one?
- Only food that patients can eat immediately should be brought to the hospital. As a Designated Essential Care Partner, you will not be able to share the food because you are required to keep your personal protective equipment on at all times. Unfortunately, there is no access to a fridge or microwave on the inpatient unit. You must bring any utensils or condiments required and then take them home or dispose of them. The hospital does not have the means to wash dishes.
- You may bring a small quantity of prepackaged non-perishable food for your loved one to keep in the bedside drawer (e.g. packaged cookies, crackers, or granola bars).
Can dietary restrictions and special needs be accommodated?
Yes, we will accommodate dietary restrictions and special needs as best we can. All patients will be screened when they arrive to determine their needs based on their previous diets.
What if special arrangements are needed for me or my loved one?
- Please speak with the healthcare team if you need to make special arrangements for visiting the inpatient unit.
- Patients who feel their concerns have not been fully addressed by the clinical/service team can contact Patient Relations at 416-323-7702 or firstname.lastname@example.org
- Please visit our Patient Relations page for more information about hours of service.