The 2025 Volunteer Engagement and Demographic Survey has been extended to November 16!. This survey is one of the most important ways you can share your input and help us create an exceptional environment where everyone at Women’s College Hospital is proud to work, practice, learn and volunteer.
On Monday, October 20, you will have received an email from Metrics@Work – our survey administrator – with a link to the Engagement and Demographic Survey. The survey will take about 20 minutes to complete, and all answers will remain anonymous, with only aggregate data shared with WCH.
Congratulations to our teams with a 100 percent completion rate: Professional Practice; Strategic Communications; Department Heads Administration and Medical Affairs; Specialized Medicine; Executive Office Administration; QSPE and Strategy Office; Health Information Management; the Executive Office; Information Technology / Service Desk, Data Integration, First Copy / Print Shop; Laboratory Services; Occupational Health, Safety and Wellness, and Infection Prevention and Control; Office of Equity, Organizational and Talent Development!
Over the past two years, we’ve seen firsthand how Feedback Drives Change. From new wellness programs and equity-based education improvements scheduling, teamwork and recognition, your feedback has shaped meaningful change across WCH. This year’s survey is another opportunity to reflect on what’s working well, where we can improve, and how we can live our hospital values of equity, quality, people, courage, partnership and curiosity.
Every voice matters. As a thank you for your time, everyone who completes the survey will receive a $10 Starbucks gift card and be entered into weekly prize draws. Teams that reach 100 per cent completion will also be entered to win Uber Eats gift cards – your lunch is on us.
If you have any questions, you can contact Brenda Chin, Manager, Organizational & Talent Development (Brenda.chin@wchospital.ca), Metrics@Work (delivery@metricsatwork.com or 1-800-726-4082) or your manager.
Everyone who completes the survey will receive a $10 Starbucks gift card! Upon submission of your survey, Metrics@Work will send you an e-mail to confirm receipt as well as instructions for gift card pickup. For pick up please:
Print a copy of this confirmation email or take a picture on your phone. Your name must be visible on the copy or picture.
Information Desk, Level 1, 76 Grenville, Monday to Friday, between 10:30am – 2:00pm.
Volunteer Services Office, 7th Floor (Room 7409), 76 Grenville on Tuesday between 8:30am – 10:00am.
There will also be weekly draws with many prizes to be won including a including gift cards, a Sutherland Chan 30-minute treatment gift certificate, daily parking passes, a Dell 24” monitor and more!
Our survey partner, Metrics@Work, will perform the draws and provide the names of the winners to our Organizational Talent and Development team who will contact winners for prize pick up location – once you complete the survey, you are automatically entered!
Team Prizes
This year, we are offering the different teams/departments across WCH a chance to win as a group! If your team fully completes all of their surveys to 100 per cent, the whole team will be automatically entered to win $150 Uber Eats gift card!
Check in on the home page of this web hub to see if your team is in the top five! Eligibility for each week closes on Fridays at 3:59 p.m., so make sure you and your team get your surveys done as soon as possible for a chance to win the top prizes!
Women’s College Hospital works with a third-party survey partner, Metrics@Work, to conduct an engagement and demographic survey for employees, physicians and volunteers.
This on-line survey is confidential and anonymous. While participation in the survey isn’t mandatory, we encourage all our staff, physicians and volunteers to participate. Your feedback provides a snapshot of how satisfied you are to work at WCH and what changes can be made to make the hospital an even better place to work.
Women’s College Hospital is committed to fostering a positive environment for all its volunteers.
The survey is a formal opportunity to share your experiences and feedback on areas including sense of belonging, respect and support, recognition, opportunity for growth and development, and more. By sharing your experiences, you can help us further our efforts in making Women’s one of the best places to work, practice, learn and volunteer.
Additionally, as a requirement of the Excellent Care for All Act, WCH is mandated to complete an employee engagement survey every two years.
You can complete the online survey between Monday, October 20 and 11:59 pm Sunday, November 16, 2025. Survey results will be shared in January/February 2026.
Staff, physicians, and volunteers from across Women’s College Hospital and the Foundation are being asked to participate in the survey, including full-time, contract and casual employees and physicians. Students, staff on leave of absence and new hires onboarding the week prior to the survey launch will not be asked to participate in the survey.
While your participation is not mandatory, we encourage everyone to share their feedback. Every voice matters and we have a shared responsibility to provide feedback so that we can continue to provide world-class care while being a top employer. We all play a role in encouraging colleagues to participate in the survey and ensure we have robust input.
Through your active participation you are helping to shape the future of Women’s.
Yes, your feedback counts! The information and input we gather from you helps us make deep and meaningful changes across the organization, down to the departmental level. Whether it’s a tweak in our daily operations, adapting our patient care protocols or introducing new Wellness and workplace culture initiatives, we have made meaningful progress towards our People Plan 2025 – 2030 priorities of talent capacity, belonging, well-being and the future of work.
The collective commitment and efforts of everyone at WCH helps create a safe and vibrant workplace that has been recognized for two consecutive years as one of Canada’s Best Diversity Employers, and one of Greater Toronto’s Top Employers for 2025. And it’s your contributions that enable us to provide exceptional care and make a meaningful difference in the lives of the people in our community.
Yes. The survey responses are collected and analyzed by our survey partner, Metrics@Work. To ensure your confidentiality and anonymity is maintained, Metrics@Work ensures that:
Usernames and passwords are not stored in a database containing your survey responses
Usernames and passwords to access the survey are randomly generated and sent to all users from an offsite server
No individual data results are sent or available to Women’s College Hospital
Survey results reports contain only grouped information, no reports will be generated for a group of less than five employees and each group must have at least three survey respondents for a report to be produced.
You will receive an email to your Women’s College Hospital address from our survey partner, Metrics@Work, on Monday, October 20, with a link to our online engagement and demographic survey. If you have not received an email from Metrics@Work, notify: OrganizationalandTalentDev@wchospital.ca as soon as possible.
Do not share or forward the email with your survey link to others. Everyone receives an email invitation from Metrics@Work. Anyone who has not received an email should inform their manager or contact Brenda.Chin@wchospital.ca.
The survey will take approximately 20-30 minutes (uninterrupted time) to complete.
Yes. You will be provided time to complete the survey during your regular work hours.
There are 12 computers in the Computer Lab located on Level 2 in the C.A.C.E (Centre for Ambulatory Education) department. You may access the Computer Lab 24/7 with your I.D. badge.
If you need assistance completing the survey, staff from Metrics@Work, our survey partner, are available Monday – Friday from 8:30 a.m. – 4:30 p.m. Call 1-800-726-4082 or send an email to: info@metricsatwork.com.
Everyone who completes the survey will receive a $10 Starbucks gift card. You will also have the option to opt into a weekly draw to win great prizes, including gift cards, Sutherland Chan 30-minute treatment gift certificate, daily parking passes, a Dell 24” monitor and more! Our survey partner, Metrics@Work, will manage the random draws and provide our Organizational and Talent Development Team with the names of the winners to contact for prize pick up location.
To learn more about the contests and prizes, click here.
Your responses will be grouped with the responses from your colleagues within your department and analyzed by Metrics@Work. Reports, grouped by department, will be shared with Women’s College Hospital. The reports will highlight trends and will determine noteworthy points for discussion and action at a corporate and departmental level.
Individual responses will remain confidential and anonymous. In addition, no report will be generated for a group of less than five employees and each group must have at least three survey respondents for a report to be produced.
The results of the Engagement and Demographic Survey will be shared in early 2026. The Women’s College Hospital senior leadership team will review the aggregated results and a summary prepared by Metrics@Work in January 2026. The results will then be shared with each department and the Leader will engage the team in identifying opportunities for improvement based on the feedback from the survey.
At WCH, we are proud to provide equitable and accessible best-in-class healthcare in a welcoming environment where everyone feels safe to work, learn, and volunteer – an environment that is shaped by the collective voices of our teams. In 2023, many of you participated in our Engagement and Demographic Survey, sharing valuable feedback that has directly led to new initiatives, improvements and innovations across our hospital.
Over the past few weeks, we’ve been highlighting the progress we’ve made and showcasing how past survey results have sparked change at both the organizational and departmental level through our the Feedback Drives Change campaign.
