WCH’s Annual Quality Improvement Plan

August 15, 2022

By Marie Pinard

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In May, we learned about WCH’s new Quintuple Aim framework that guides all of our work at WCH and serves as the roadmap to operationalizing our vision for quality. We also learned that the quality improvement (QI) mindset involves systematically evaluating systems and processes while working towards improvements through small tests of change.

The Women’s College Hospital Quality Improvement Plan (QIP) is one of the tools we use to communicate and track our performance. Implementation of a well outlined Quality Improvement Plan is also a requirement of Accreditation Canada. It outlines our quality and safety priorities in terms of specific goals, targets, and actions. Each year, in accordance with the Excellent Care for All Act, we post our QIP publicly and submit it to the provincial government to help improve care across the health system. It’s our commitment to ensuring the care and services we provide to our patients, their care partners, and the community are safe, effective, person-centred, timely, equitable and efficient.  Click here for the QTip.

Our 2022-2023 QIP outlines six priority quality goals organized into three main themes:

Timely and Efficient Transitions:

  1. Referrals Acknowledged within 14 Days: Reduce wait times for acknowledging referrals received.
  2. AACU Avoidable ED Visits: Reduce avoidable emergency department visits through referrals to our Acute Ambulatory Care Unit (AACU). 

Service Excellence:

  1. myHealthRecord Activations: Engage patients in their care through the use of our online patient portal.
  2. Staff Equity Education: Provide Anti-Black Racism education for WCH staff.

Safe and Effective Care:

  1. Medication Reconciliation: Improve medication safety by completing a comprehensive review of high-risk patients’ medications.
  2. Workplace Violence Incidents: Enhance workforce safety by implementing workplace violence prevention strategies.

To learn more, visit the Quality intranet webpage.

To learn more about Accreditation, visit the Accreditation Intranet Hub