Access and Disabilities Issues

Women’s College Hospital, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is committed to providing inclusive and responsive goods, services and employment supports in a manner that respects the dignity and independence of all persons with disabilities. We are committed to creating the conditions for a healthy, respectful and positive patient-care and work environment.

To ensure that our services are accessible to everyone, we will enable access to assistive devices, use of service animals and support persons.

Accessibility Plan

Women’s College Hospital’s Accessibility Plan for 2017 – 2020 (.pdf) was developed to demonstrate our commitment to building an inclusive and barrier-free environment for our patients, families, staff, volunteers and partners.

Assistive Devices

Devices used to assist persons with disabilities in carrying out activities or in accessing the services of persons or organizations covered by the Accessibility for Ontarians with Disabilities Act. Assistive devices include, but are not limited to, wheelchairs, hearing devices and devices for grasping.

Service Animals

An animal, used by a person with a disability, that is individually trained to assist people with disabilities in their daily activities, to enhance their quality of life and mitigate their disabilities. We welcome persons with a disability who are partnered with a service animal and acknowledge the unique relationship which exists in this partnership.

Support Persons

An individual hired or chosen by a person with a disability to provide services or assistance with communication, mobility, personal care, medical needs or with access to goods or services.

Language Interpretation and Translation

Women’s College Hospital provides free language interpretation services for patients and their families when our health-care providers, staff, and/or volunteers do not share a common language or culture with the patient, or when the patient is deaf, deafened or hard of hearing. We also provide sign language interpreters for patients who are deaf, deafened or hard of hearing.

Our clinical and professional staff work to ensure that the information shared with the patient is fully understood and understandable by both parties

Please let us know when booking your appointment if a language interpreter, deaf interpreter or an American Sign Language (ASL) interpreter is needed. Staff will make arrangements at no cost to you.