Privacy at Women’s College Hospital

At Women’s College Hospital (WCH) we respect the confidentiality and sensitivity of our patients’ personal health information and we are committed to protecting personal health information under the custody or control of Women’s College Hospital in accordance with applicable Ontario privacy legislation, the guiding privacy principles set out by the Canadian Standards Association’s Model Code for the Protection of Personal Information and privacy best practices.

As a provider of healthcare services to the residents of Toronto and the Greater Toronto region, WCH collects, uses, discloses, retains and safeguards personal health information and is a health information custodian under the Ontario Personal Health Information Protection Act, 2004 (PHIPA). Access to patient information is provided to only those physicians and staff that require access to provide or assist in providing care to a patient or as permitted by law.

In order to provide the best possible care to you, it is necessary for us to collect, use and disclose patient information. To guard against any unauthorized collection, use or disclosure of personal health information, your personal health information is appropriately safeguarded through a number of measures including: auditing/ monitoring of our electronic systems, technological safeguards e.g. encryption, investigating complaints and mandatory annual privacy training for all staff and physicians.


For more information, please view our privacy brochure (.pdf) and/or the frequently asked questions (.pdf).

For more information on how you may access your own information,request a correction or withdraw your consent for some of the above uses and disclosures (subject to legal obligations) please contact the Health Information Department.

Information on our patient portal can be found at the following link: myHealthRecord.

The Freedom of Information and Protection of Privacy Act (FIPPA) is twofold in its mandate. First it provides a right of access to information under the control of government organizations in accordance with the following principles:

  • information should be available to the public
  • exemptions to the right of access should be limited and specific
  • decisions on the disclosure of government information may be reviewed by the Information and Privacy Commissioner.

Secondly, the Act protects personal information held by government organizations and provides individuals with a right of access to their own personal information.

If you would like to make a Freedom of Information request, please print the Request Form (.pdf), along with a $5.00 cheque and send it in to the attention of the Freedom of Information Office. If you have any questions or concerns about making a request or your privacy at WCH, please contact us at 416-323-7702.

Privacy Department

Women’s College Hospital
76 Grenville Street,
Toronto, ON M5S 1B2


Phone: 416-323-7702

Access to Health Information

Patients may access their health information by contacting the Health Information Department at 416-323-6098

For more information about your privacy rights, or if you are unable to resolve a problem directly with our hospital, contact:
Information and Privacy Commissioner of Ontario
2 Bloor St. E., Suite 1400, Toronto, ON, M4W 1A8
Phone: 416-326-3333 Toll-free: 1-800-387-0073