Crossroads Clinic

Service updates for appointments at WCH

  • If you have an upcoming in person appointment at Women’s College Hospital and you have a fever, cough, or new onset of shortness of breath, tested positive for COVID-19, or been instructed to self-isolate by Public Health please do not come to the hospital, call the clinic directly for more information. If you have travelled outside of Canada in the past 14 days and are fully vaccinated and have not been advised to isolate, you are welcome to come to the hospital for your scheduled appointment.
  • The hospital is open only to patients with appointments, please see our care partner & visitor restrictions information.
  • Your appointment may be changed to a virtual visit using the telephone or over video. Learn how to set-up a video visit.
  • You will receive a call from us with any changes to your appointment.
  • Masks are required to be worn at all times on WCH property. This includes, but is not limited to, parking areas, elevators and while waiting to be screened.

Missed one of our COVID-19 webinars? 

COVID-19 Vaccine: What's It All About? (February 13, 2021).  Watch it here.

COVID-19 Vaccine: What's It All About? (March 1, 2021).  Watch it here.

COVID-19 Vaccine: What's It All About? (March 30, 2021). Watch it here.

COVID-19: Keeping You Informed. (May 25, 2021). Watch it here.

Welcome to Women’s College Hospital’s Refugee Health Clinic, Toronto’s first hospital-based refugee health clinic.

According to the United Nations High Commissioner for Refugees (UNHCR) 2019 Global Trends report, the number of forced migrants have doubled in the last twenty years.  There are now over 25 million refugees. This includes women, men and children who are forced to flee their country in fear of persecution based on race, religion, nationality, political opinion, membership in a particular social group, armed conflict or violence. Most have experienced immeasurable violence, trauma, poverty and discrimination. In 2018 Canada accepted over 45,000 refugees with a large number settling in Toronto. 

Arriving in Canada with the hope of a better life, refugees often deal with the immediacy of finding housing and employment, culture shock and learning a new language. As a result, health care may not be prioritized despite many not having access to care pre-migration.  Some refugees may also have endured  war and other forms of violence. Despite these pressing health-care needs, a range of factors can impede access to health care, resulting in late intervention and potential health-care risks and complications. These factors include:

  • refugees’ inability to navigate the medical system upon arriving in Canada
  • competing challenges of migration including housing, employment and child care
  • lack of familiarity with concepts of preventive services that may not have been available pre-migration

To address these factors and help make the transition easier for newly arrived refugees, WCH created the Crossroads Clinic, which complements the long-standing work being done in neighbourhood community health centres. We provide comprehensive medical services to newly arrived refugee clients for their first two years in Toronto. Our medical team has previously worked with hundreds of newly arrived refugees and is very familiar with the refugee process and all the stresses and challenges that it involves. We provide a range of services including the following:

  • management of chronic diseases such as diabetes and hypertension
  • full primary care for children including immunizations
  • pregnancy care
  • family planning advice
  • annual health exams for people of all ages
  • preventive care to avoid future illnesses
  • assistance with issues such as sleep disorders, depressed mood and anxiety
  • diagnosis and management of acute medical issues
  • arranging appointments with specialists when necessary
  • health education on a variety of health issues

To make an appointment, please call 416-323-6031.

When required, we will arrange for interpreters.

After two years, we will connect you to a family physician near your home.

The work of the clinic is supported by a Refugee Health Advisory Council that acts as a resource on refugee health-care needs and shares information about the clinic among health and community providers. The council has representatives from 19 partner organizations, including refugee shelters, community health centres, clinicians and researchers.

Download our Crossroads Clinic brochures in the following languages:

The Crossroads Clinic – Amharic (.pdf)

The Crossroads Clinic عيادة – Arabic (.pdf)

The Crossroads Clinic – English (.pdf)

The Crossroads Klinika – Hungarian (.pdf)

The Crossroads Clinic – Tigrinya (.pdf)

The Crossroads Clinic - French (.pdf)

The Crossroads Clinic - Spanish (.pdf)

Multi-language Fact Sheets:

How can I protect myself from COVID-19?

Comment puis-je me protéger contre le COVID-19?

¿Cómo puedo protegerme contra el COVID-19?

COVID-19 ን ላለማግኘት ራሴን እንዴት መከላከል እችላለሁ?

كيف يمكنني حماية نفسي من الحصول على COVID-19؟

چگونه می توانم خود را از گرفتن COVID-19

Fully affiliated with

A member of

Council of Academic Hospitals of Ontario (CAHO)