Hospital Services

A 24-hour bank machine is located on the ground floor in the Peter Gilgan Atrium. Proceeds from ABM transaction fees are directed to Women’s College Hospital.

Hours of Service: Monday to Friday, 8 a.m. – 4 p.m.
Phone: 416-323-6400 ext. 4411
Fax: 416-323-6160

Patient accounts can be settled at the Business Office located on the third floor. Services provided include:

• Patient billing and payments processing
• Honorarium payments for participants in research
• Sale of discounted parking pass bundles
• Deposit drop-off

We are currently not accepting bookings due to pandemic restrictions

The Conference Centre provides flexible, environmentally-friendly facilities for corporate meetings and events, conferences, symposiums, receptions and other special events. It includes a 154 seat auditorium, seven break-out rooms, a business centre, catering kitchen, full A/V services and our iconic Pink Cube. The spacious and bright Peter Gilgan Atrium is also available for after-hours and weekend rentals

The following providers are accessible to WCH staff, physicians, volunteers, patients and visitors on weekdays only unless otherwise noted:

• La Prep | 7 a.m. – 5 p.m.
• Extreme Pita | 7 a.m. – 6 p.m.
• Jugo Juice | 7 a.m. – 6 p.m.
• Sushi Shop | 10 a.m. – 6 p.m.
• Thai Express | 10 a.m. – 6 p.m.
• Rexall Pharmacy | 416-323-6250 | Current reduced hours: Weekdays 9 a.m. – 5 p.m. Weekdays 9 a.m. – 8 p.m. and Saturdays 10 a.m. – 2 p.m.
• Sutherland-Chan Clinic | 647-748-8585 | www.sc-clinic.com | Weekdays, 9 a.m. – 8 p.m., Saturday & Sunday, 10 a.m. – 5 p.m. | Walk-in appointments available.
• Vivah Jewelry | 8 a.m. – 6 p.m.

The Women’s College Hospital Ethics Program offers a consultation service for hospital staff, patients and their family/friends who would like assistance with decisions or questions that are ethically difficult, complex or unclear. Learn more

Confidentiality of patient information is a priority at Women’s College Hospital. Information is only released as authorized by the patient, legal representative or as required by law. Under Ontario’s Personal Health Information Protection Act, you have a right of access to your own personal health information.

Your request to obtain a copy of your health record will be processed within 30 days. The Health Information Department is unable to interpret or advise on personal health issues or care documented in the records. We recommend that your health records be reviewed with your healthcare provider, so that interpretation may be provided if necessary.

Click here to request a copy of your health record.

Mail:
Release of Information, Health Information Department
Women’s College Hospital
76 Grenville Street, Room P1-210
Toronto Ontario M5S 1B2

Contact:
Phone: 416-323-6098
Fax: 416-323-7315
requestforrecords@wchospital.ca
Level P1, Room 208

Do you identify as First Nations, Inuit or Métis? Cultural supports are available throughout your healthcare journey at our hospital, including access to:

• The Elder-In-Residence and Traditional Healer
• Indigenous Peer Support and Relations Advocate, who can join appointments
• Smudging spaces and traditional medicines

Ask your clinician for more information or contact indigenoushealth@wchospital.ca

Read more about our Centre for Wise Practices in Indigenous Health here.

The information desk is located in the the Peter Gilgan Atrium and is open weekdays from 9 a.m. to 4 p.m. If the information desk is closed, please use the phone on the desk and dial 0 for assistance or directions.

The Labyrinth and prayer room is open to all patients, visitors, staff and volunteers as a quiet room for reflection and prayer. The prayer room is equipped with a foot wash sink.

Women’s College Hospital provides free language interpretation services (in over 200 languages) for patients and their families, when our healthcare providers, staff, and/or volunteers do not share a common language or culture with the patient, or when the patient is deaf, deafened or hard of hearing.

When booking your appointment, please let us know if a language interpreter or an American Sign Language (ASL) interpreter is needed and our staff will coordinate the service at no cost to you.

For patients with a Women’s College Hospital requisition/order who are seeking blood work/specimen collection.

Hours of Service: Monday – Friday, 8 a.m. – 5:30 p.m (closed on weekends and statutory holidays)
Phone: 416-323-6400 ext. 6248

The Lobby Lab is located on the ground floor

If you have lost anything at the hospital please check at the Security Office located in the main lobby near the information desk.

As a national historic site, Women’s College Hospital is committed to preserving its unique history. The Miss Margaret Robins Archives of Women’s College Hospital acquires, maintains, preserves and makes available the historical records and artifacts of the institution.

In addition to documenting the rich history of Women’s College Hospital, the collection also consists of archival material related to the history of women in medicine, the history of nursing and early hospitals in Canada. To make an appointment please contact 416-323-6400 ext. 4076 or wch.archives@wchospital.ca.

Hours: 24 hours a day, seven days a week.
Contact information: Non-emergencies, 416-323-6090.

If an officer is not available to answer your call, dial “0” when the recording comes on and you will be directed to operators who will dispatch security officers to your call.

Stella’s Playroom is a supervised, short stay “play zone” for children to have fun and relax while their parents/legal guardians are tending to healthcare appointments on-site, at Women’s College Hospital (76 Grenville St. only).

Stella’s Playroom is a free service that can be booked for up to two hours. Space is limited and parents/legal guardians are encouraged to book appointments ahead of time. Those without appointments are welcome to drop-in to see if space is available.

The service is operated by a Kids & Company Registered Early Childhood Educator and offers developmentally and age-appropriate activities. Learn more.

Hours of Operation:
Monday-Friday:
9:00 a.m. – 12:00 p.m. & 1:00 p.m. – 4:00 p.m.

Location: Room 7248, Level 7

To Schedule: Phone 416-323-6400 x 3029

A courtesy telephone is located at the information desk in the main lobby. Please note that there are no pay phones in the building.

Free WiFi is available throughout our building.

Network: WC_Guest

Password: WomensCollege

Women’s College Hospital is located in the heart of Toronto’s Discovery District. The Conference Centre is located on the second floor of the hospital and other meeting rooms are available throughout the building.

We are pleased to offer site visits to potential clients.

You may serve alcohol at your event provided the Conference Services & Events Coordinator is informed beforehand. You will be required to provide a copy of your Special Occasion Permit and an additional security charge will be added to your rental agreement.

WCH Conference Centre provides 4 in-house and 7 external preferred caterers. You may serve food only from our vendors on the preferred list. Kindly inform the Conference Services & Events Coordinator of the selected caterer in advance.

We offer dedicated, easy access to brightly lit and security-patrolled indoor, multi-level paid parking for guests.