Patient Safety

Your safety is important to us.

Women’s College Hospital is committed to providing patients with the safest care possible. As a patient, you are the centre of your healthcare team. We want to partner with you and your families to help keep you safe while in the hospital and at home.

Here are 5 tips to help you:

  • Speak up if you have questions or concerns about your healthcare.
  • Keep a journal or write down your questions in advance.
  • Make sure healthcare providers confirm your identity before providing treatment or giving you any medications.
  • Consider bringing a friend or relative with you to medical appointments to help you understand the information you receive.
  • Tell us about your health

  • Tell your healthcare team about your past illnesses and your current condition, including any recent illnesses, hospital visits and other medical appointments.
  • Tell us if you have any special needs, such as requiring assistance when walking or getting up, or if you need special equipment.
  • Tell your healthcare team if you have any allergies or have had a reaction to medications or foods in the past.

  • Bring all of your medications with you (e.g. over-the-counter medications, supplements and herbal remedies) to give a complete picture of what you are taking and
    so that that your healthcare team can take them into consideration when creating a health plan.
  • Be sure to let your providers know if you are not taking any medications as they were prescribed and why.

  • Clean your hands frequently with hand sanitizer, which is readily available throughout the hospital.
  • If you develop symptoms of an infection such as a cough, fever, or runny nose before your appointment, call the hospital beforehand.
  • Ask friends and relatives not to accompany you to the hospital if they are ill or have cold symptoms.

  • Ask your doctor or healthcare team to explain what care you need at home and what symptoms you should watch for.
  • Ask what has changed with your medications, such as why you are taking any new medicines, how to take them, and for how long.
  • Ask whether you need a follow-up appointment and how to find out the date and time.
  • Find out who to call and their contact information, should you have a clinical concern or

In the event of an emergency, Women’s College Hospital has a fire response plan that incorporates fire plan principles, training and monthly drills. When you hear a fire alarm, we will inform you if any action is necessary.

The Infection Prevention and Control program works with staff, physicians and volunteers to help prevent the spread of germs and ensure safety for all patients and visitors.

To help control the spread of infections, hand sanitizer dispensers are available near all elevators and in all the clinics. If you have experienced any cough or flu-like symptoms in the past 24 hours, please ask front desk staff for a mask.

Women’s College Hospital is a smoke-free environment. The use of smoked or vaped tobacco and cannabis products is prohibited in all areas of the hospital, including the exterior grounds. This policy applies to staff, volunteers, students, visitors and patients who are within the boundaries of Women’s College Hospital.

Women’s College Hospital is in compliance with provincial and federal legislation for our healthcare facility, including: Smoke-Free Act of Ontario, Federal Tobacco Act, Ontario Cannabis Act, Federal Cannabis Act, Occupational Health and Safety Act and Ministry of Health and Long-Term Care.

Women’s College Hospital is committed to providing a safe, healthy, secure and respectful environment for our staff, clinicians, patients and visitors. Any form of abuse is unacceptable, including verbal abuse and use of threatening language, action or attempted action that causes or could cause injury, and physical or sexual assault.

Please wear fragrance-free products and avoid using perfumes and colognes when visiting the hospital as some of our patients, visitors and staff feel sick when exposed to fragrances.

In order to respect and protect the privacy and confidentiality of our patients, visitors, staff and volunteers, Women’s College Hospital does not permit voice recordings, photography or filming on hospital property without the approval of the Strategic Communications department and written consent from anyone who would be included in the recording, photos or video. This includes the use of personal devices, such as cell phones, for photography/videography/recording.