Patient Relations

Women’s College Hospital (WCH) staff, physicians, volunteers and students are committed to providing quality care to patients and their families as outlined in our Declaration of Patient Values. The Patient Relations office is available to support patients, their families and visitors to WCH by:

• answering questions
• addressing any concerns and facilitating a resolution
• passing on compliments and positive feedback to staff and their managers
• sharing suggestions you may have regarding your care and service

Click here to review the Patient Relations process

Do you have a compliment or good story to share?

If you have a compliment or good story about your care, we would appreciate hearing from you at patientrelations@wchospital.ca. Unless you request otherwise, we will do our best to share your comments with the staff and physicians who provided your care and treatment.

Do you have a concern or a suggestion for improvement?

If you or your family have a concern about your care or suggestion for improvement, if possible please speak directly to the members of the healthcare team providing your care and treatment or the manager of the clinic or service area.

If this is not possible please contact us at patientrelations@wchospital.ca or 416-323-7702. We will acknowledge receipt of your concern within five business days, and help with resolution by facilitating communication between you and the Women’s College Hospital healthcare team that provides care to you.

When you contact us, please include the following information:

• your full name
• patient’s name (if not the same as yours)
• best telephone number to contact you during business hours
• brief description of the issue

Download our Patient Relations brochure (.pdf) for more information.

The information you give us will be treated with respect and used to help us understand who you are, what your needs are, and how we can provide you with the best care possible.

Download a brochure (.pdf) for answers to frequently asked questions about patient demographic data collection.

For more information on the survey – please visit the We Ask Because We Care page.

The WCH Experience Advisor Program works with patients, families, caregivers and the community to learn more about their experiences at WCH and the healthcare system so we can make healthcare experiences better for everyone. Learn about how to get involved on our Experience Advisor page.

If you would like to share feedback about your recent experience with Women’s College Hospital, please consider taking this survey. It is anonymous and will only take a few minutes.