Welcome to Women’s College Hospital. Coming to a hospital can be a daunting experience, which is why we’ve created an environment that is welcoming and inclusive for everyone. We value what makes each of us unique and we embrace our patients’ diversity and individuality.
Masking is strongly encouraged at WCH.
If you are experiencing new cough or cold symptoms, please wear a mask. During your visit, you may be asked to wear a mask by your care team. Masks will remain available in dispensers at hospital entrances and elevators.
Masks should cover your nose, mouth and chin.
For your registration, you will be asked to provide:
Your health card, or another piece of photo identification
the name, address and telephone number of your emergency contact
You may also be asked for:
the name of your family doctor, and his or her address and telephone number
Your safety is our main concern. We need to match the correct person to the correct care. To identify you correctly, you will be asked your name and date of birth by each member of your healthcare team.
Our staff, physicians, volunteers and students are also committed to providing quality patient care. You can contact Patient Relations about what we are doing well and how we can improve the care and services we provide.
Being accountable to our patients and community is essential to earning your trust and building a reputation for excellence. “Accountability” means making the right clinical and managerial decisions, managing resources efficiently, measuring our performance and doing that in an open and transparent manner. Please visit our Public Accountability, Quality and Performance section for more information.
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are dedicated to providing a positive, respectful, and barrier-free experience for all patients, visitors, staff, volunteers and community members.
Our Accessibility Plan reflects our broad commitment to health equity and outlines our accessibility priorities and actions items over a four-year period.
WCH’s Accessibility Policy outlines practices and procedures in place at the hospital to help identify and eliminate barriers that hinder a person’s ability to access care and services. The policy is designed to bring about organizational change that will meet WCH’s objectives under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.
Accommodation requests are managed on a one-on-one basis. Please contact your clinical team before your appointment to discuss your accommodation needs and your request.
Should you require additional assistance or further information please contact the Office of Equity: equity@wchospital.ca
There are many ways we can help with your visit.
Women’s College Hospital is a safe space for everyone. We do not tolerate abuse of any kind.
– No yelling, threatening or verbal abuse.
– No discrimination, name calling or bullying.
– No physical or sexual harassment or abuse.
The hospital will take appropriate action against anyone who is abusive. This may include involving security or escalating as needed.
Please be kind, respectful and inclusive.