Congratulations to the 2024 Quality Excellence Awards Winners!

May 9, 2024

The Quality Excellence Awards provide an opportunity to highlight quality improvement and innovations that improve care and outcomes, engage patients and care partners, redesign systems and processes, utilize new technologies and/or support innovation and spread knowledge. The recipients of this year’s Quality Excellence Awards support Women’s College Hospital as we work to achieve our quintuple aim! This year twenty-seven submissions were reviewed with the winners presented at the Day of Excellence in Academics. All submitted posters and infographics are available for online viewing at The Day of Excellence in Academics virtual gallery. We encourage you to visit the virtual poster gallery and see the incredible work done at WCH! Please note- you must be logged into the WCH network to access the virtual gallery.

Winner of the Joan Lesmond Quality Excellence Award: 

Supporting Newcomer Care Transitions: The Application of Human Centred Design Tool by The Crossroads Clinic

Team:  Vanessa Wright, Diana Wahidi, Pallavi Shinde, Lei-Marie Calilan, and Zoha Sultanti.

Summary of Project: An online interactive discharge map using a human centred design approach to support the transition of care for Newcomers from The Crossroads Refugee Clinic (CRC) to community health care providers. The project aimed to evaluate the feasibility of maintaining an IFHP service map, as well as perceived acceptability and adoption. The discharge map has proved to be a useful, consultative tool, that was quickly accepted and adopted by medical receptionists.

Winner of the Women’s College Hospital Quality Improvement Patient Engagement Award:

Listening to and learning from clients who use the Rapid Access Addiction Medicine (RAAM) clinic at Women’s College Hospital

Team: Victor Chetta, Lisa Barber, Celia Laur, Adetola Oladimeji, Lisa Jauhal, Rebecca Shantz, and Ambereen-Rose Velji, Jennifer Wyman.

Summary of Project: This project looked to explore whether the Women’s College Hospital (WCH) Rapid Access Addiction Medicine (RAAM) clinic is achieving its mission of providing accessible, client-centered, safe, culturally, and trauma-informed care, and provide suggestions for how to further support clients. Two individuals with personal experience with the RAAM clinic contributed extensively to this project and there were semi-structured interviews, and an online survey conducted with clients who use the WCH RAAM clinic. Survey results indicate the clinic is providing accessible, client-centred, safe, and appropriate care and these results are being used by the RAAM team to inform care delivery.

For more information on the 2024 Quality Excellence Awards, please click here.