Steps for providing feedback at Women’s College Hospital as a patient, visitor or family member.
SPEAK TO YOUR HEALTHCARE TEAM DIRECTLY
We first recommend that you speak with a member of your healthcare team or a manager in the department
CONTACT PATIENT RELATIONS
If you prefer to contact a member of the Patient Relations Team, please see the following contact information
416-323-7702
patientrelations@wchospital.ca
Attn: Patient Relations
Women’s College Hospital
76 Grenville Street
Toronto, Ontario
M5S 1B2
OBTAIN CONSENT
Patient consent or the consent of a substitute decision-maker will be required prior to reviewing clinical-care based complaints
REVIEW PROCESS
In collaboration with the appropriate staff, a member of the Patient Relations Team will review the issue about your care and service with the intent to resolve the concern
RESPONSE
The Patient Relations Team will facilitate a timely response to the patient/visitor/family member’s feedback
We support patients and families with an emphasis on neutrality, collaboration and problem resolution
Patient relations works to improve the patient experience by …
- serving as a liaison between patients, caregivers and their healthcare team
- serving as a point of contact for organization-wide feedback including compliments and complaints
- supporting healthcare providers and teams to provide culturally safe and responsive care for First Nations, Inuit and Métis (FNIM) patients and families through advocacy and education by the Centre for Wise Practices in Indigenous Health