Women's College Hospital - Health Care for Women, Revolutionized

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Crossroads Clinic


Welcome to Women’s College Hospital’s Refugee Health Clinic, Toronto’s first hospital-based refugee health clinic.

According to the United Nations High Commissioner for Refugees (UNHCR) 2010 Global Trends report, there are 15.4 million refugees. This includes women, men and children who are forced to flee their country in fear of persecution based on race, religion, nationality, political opinion, membership in a particular social group, armed conflict or violence. Most have experienced immeasurable violence, trauma, poverty and discrimination. In 2011 Canada accepted approximately 27,000 refugees, with 25-35 per cent settling in Toronto. 

Arriving in Canada with the hope of a better life, refugees often deal with the immediacy of finding housing and employment, culture shock and learning a new language. As a result, health care can easily slip down the priority list – even though many have already had to face a lack of access to curative and preventive health care, as well as psychosocial effects of war and violence during sometimes long stays in refugee camps. Despite these pressing health-care needs, a range of factors can impede their access to health care, resulting in late intervention and potential health-care risks and complications. These factors include:

  • refugees’ inability to navigate the medical system upon arriving in Canada
  • competing challenges of migration including housing, employment and child care
  • lack of familiarity with concepts of preventive services that may not have been available pre-migration

To address these factors and help make the transition easier for newly arrived refugees, WCH created the Crossroads Clinic, which complements the long-standing work being done in neighbourhood community health centres. We provide comprehensive medical services to newly arrived refugee clients for their first two years in Toronto. Our medical team has previously worked with hundreds of newly arrived refugees and is very familiar with the refugee process and all the stresses and challenges that it involves. We provide a range of services including the following:

  • management of chronic diseases such as diabetes and hypertension
  • full primary care for children including immunizations
  • pregnancy care
  • family planning advice
  • annual health exams for people of all ages
  • preventive care to avoid future illnesses
  • assistance with issues such as sleep disorders, depressed mood and anxiety
  • diagnosis and management of acute medical issues
  • arranging appointments with specialists when necessary
  • health education on a variety of health issues

To make an appointment, please call 416-323-6031.

When required, we will arrange for interpreters.

After two years, we will connect you to a family physician near your home.

The work of the clinic is supported by a Refugee Health Advisory Council that acts as a resource on refugee health-care needs and shares information about the clinic among health and community providers. The council has representatives from 19 partner organizations, including refugee shelters, community health centres, clinicians and researchers.

Download our Crossroads Clinic brochures in the following languages:

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Location & Contact Information

The Crossroads Clinic
76 Grenville St.
3rd Floor
Toronto, ON M5S 1B2

Phone: 416-323-6031

Hours of service:
Monday to Friday 8 a.m. to 4 p.m.

Crossroad Clinic Brochures (Multilingual)
Our Crossroads Clinic brochures are available in the following languages: Amharic, Arabic, English, French, Hungarian, Spanish, and Tigrinya. See brochures »

Patient Handbook

The Patient Handbook 2014/2015 is designed to make your visit to Women's College Hospital an easy and pleasant experience. Download PDF

  • Fully affiliated with:
  • University of Toronto

  • A member of:
  • Council of Academic Hospitals of Ontario (CAHO)