At Women’s College we are committed to enhancing the health and quality of life of all we serve. To deliver on this mission we have created a Declaration of Patient Values that affirms what we heard from our communities about what they expect from healthcare and their health-care team.
Our core values of equity, quality, courage, collaboration and people guide everything we do.
DECLARATION OF PATIENT VALUES
EMPATHY & COMPASSION
• Smile, say hello, and be courteous
• Show me kindness and compassion
• Listen to my story and hear my concerns
• Include my family and care partners in my care
• Give me comfort and support when I need it
• Practice trauma-informed careRESPECT & INCLUSION
• Ask me my name and my pronouns
• Tell me your name and your role
• Get to know me as a person with a unique lived experience
• Give me choices that consider my needs and wants
• Respect and support my health choicesACTIVE PARTICIPATION & COLLABORATION
• Ask me what I need and what matters to me
• Treat me like an active participant in my care
• Help me feel empowered
• Work with me and my care partners
• Help me get my health informationACCOUNTABILITY & TRANSPARENCY
• Check with me to make sure I understand
• Be honest about what has happened and what is next
• Tell me about available supports and services
• Work with patients, their care partners, and the communityQUALITY, SAFETY & EXCELLENCE
• Give me the best care possible
• Keep me and my personal health information safe
• Continuously improve care and patient experience
• Make services better through research and innovation
Our Declaration of Patient Values (.pdf) was informed by our Experience Advisors and community of patients.
The Declaration of Patient Values strengthens our commitment to deliver excellent care for all and optimal health outcomes for our patients.
To provide feedback, contact patient relations at 416-323-7702 or by email at patientrelations@wchospital.ca