COVID-19, Cold & Flu Clinic

Available Services

  • Assessment and management of respiratory infections, such as cold, flu and COVID-19, for individuals aged 2+
  • COVID-19 PCR tests for eligible groups as determined by the Ontario government (click here for eligibility)
  • Assessment for COVID-19 treatment and referral to the COVID-19 Treatment Centre

HOURS OF SERVICE

Open Monday to Friday from 12:15 p.m. – 7:30 p.m. by appointment only.

BOOK AN APPOINTMENT

cell phone icon

Please book 1 appointment for each person who needs an assessment. For example, if you and your child both need to be seen, please book 2 appointments.  If you need help booking multiple appointments, please contact 416-800-1945.

If you have questions about eligibility or are unsure whether you need a COVID-19 test:

  • Call Telehealth Ontario at 1-866-797-0000 to speak with a registered nurse who will advise you whether you require further care or potential testing in-person or,
  • Call Toronto Public Health Hotline at 416-338-7600

PHONE LINE

Call 416-800-1945 for assistance booking appointments or accessing results.

Phone line operates from 9 a.m. – 1 p.m. & 2 p.m. – 5 p.m. If there is no answer, please leave a message and someone will return your call.

LOCATION

  • By appointment only (see below)
    76 Grenville Street, Toronto, Ontario
    Use the North-East entrance on Grosvenor Street

Get the Right Care from the Right Place

Please note that Women’s College Hospital does not have an Emergency Department.

Come see us for…

Go to the Emergency Department for…


Cough and/or cold

Difficulty breathing

Fever


Severe chest pain

Earache

Sudden change in mental state

Sore throat

Persistent fever for more than 7 days

Pink eye

Severe and persistent vomiting

COVID-19 testing if eligible

test tube icon

CHECK YOUR RESULTS

It may take up to a few days for individuals to receive their COVID-19 test results. Your results will be available online through the Ministry of Health or myHealthRecord.

NOTE: Women’s College does not have an emergency department. If your symptoms worsen before your test, seek care at the nearest emergency department.

photo ID iconPlease bring identification
Ontario Health Insurance Program card (OHIP) or other government issued identifcation.

health card icon passport and ID icon

woman with speech bubbleIf you require any special supports, translation or accommodations, ahead of your appointment call 416-800-1945, 9:00 a.m. – 1 p.m. and 2:00 p.m. – 5:00 p.m.

 

map iconWomen’s College Hospital COVID-19, Cough & Flu Clinic
76 Grenville Street, Toronto
Use North East entrance on Grosvenor St.

 

parking iconPlease park in the lot off the turning circle in front of the hospital.

Yes, children over the age of 2 with moderate respiratory or cold-like symptoms are welcome for non-urgent medical care.

Please do not visit the hospital to obtain your test result.

Your results will be available online through the Ministry of Health or myHealthRecord.

If you can’t access your results online, you can also contact our Health Information department at 416-323-6098 or requestforrecords@wchospital.ca.

If you’ve been exposed to COVID-19, please follow the follow Ontario Health’s direction to take care of yourself and protect others.

 

Types of COVID-19 Testing

Women’s College Hospital primarily uses two types of testing methods for the diagnosis of COVID-19:

  1. Nasopharyngeal swab
  2. Combine throat and nasal swab
  3. Saliva sample

What is a nasopharyngeal swab?

  • Also known as a nasal swab, this involves the collection of a sample with a swab deep through your nose.
  • A nasopharyngeal swab is the most accurate test for diagnosing COVID-19.
  • This is the most commonly performed test for diagnosis COVID-19.

Who qualifies to get a COVID-19 nasopharyngeal swab test?

How to get a nasopharyngeal swab.

  • A sample must be collected in-person at our Assessment Centre.
  • Appointments can be booked online.
  • Note that each person requiring a test must have an appointment. (e.g. separate appointments must be booked for a parent and child, spouse, etc.)
  • When booking an appointment for someone else, you must enter their information. Do not enter your own information. Repeat this process for every person requiring a test.

BOOK AN APPOINTMENT

What is a combined throat and nasal swab?

  • A combined throat and nasal swab is the collection of a sample from both nostrils and your throat.
  • This method is used when a nasopharyngeal swab is not suitable or not well tolerated.

Who qualifies to get a COVID-19 combined throat and nasal swab test?

  • Available to anyone who presents at the Assessment Centre who meets Ontario testing eligibility and a nasopharyngeal swab is decided to be not suitable.

How to get a combined throat and nasal swab.

  • A sample must be collected in-person at our Assessment Centre.
  • Appointments can be booked online.
  • Note that each person requiring a test must have an appointment. (e.g. separate appointments must be booked for a parent and child, spouse, etc.)
  • When booking an appointment for someone else, you must enter their information. Do not enter your own information. Repeat this process for every person requiring a test.

BOOK AN APPOINTMENT

What is a saliva test?

A saliva sample is an alternate testing method that involves providing a 2-5 ml saliva sample in a collection container.

Who qualifies for a saliva test?

  • Available to anyone who meets Ontario testing eligibility and one of the following two criteria:
    • Children who are 4 – 18 years old*;  OR
    • People with a medical or anatomical problem that makes it difficult to have an NP swab (for example, recent or previous oral/nasal/throat surgery, risk of severe bleeding with any NP trauma).

* Please note that children under 6 often have difficulty providing a usable saliva sample as they have trouble following the “pool and drool” instructions

How to get a Take-Home COVID-19 Saliva Test

  • Book an appointment to get an assessment for your child at our Assessment Centre and to pick up your saliva testing kit. Each person requiring a test must visit in-person.
  • BOOK AN APPOINTMENT
  • The collection of a saliva sample can be done at home. Please provide only one sample per kit. You will be provided with instructions on how to collect the sample at your appointment. More information: Saliva Kit Instructions
  • Return the sample to the WCH Assessment Centre within 24 hours of sample collection during the following hours:

Women’s College Hospital Assessment Centre
Grosvenor Street Entrance
10:15 a.m. – 5:45 p.m.