Patient & Visitor Information

You will only be able to access the hospital using our Main Entrance at 76 Grenville Street or through the parking garage. Please park on Level P1.

Yes, we are screening all patients for COVID-19 symptoms upon entry into the building. If you have an Essential Care Partner accompanying you to your appointment, please ensure you enter at the same time.

If you are feeling unwell before your appointment, please do not come to the hospital. Call the clinic directly for more information.

The clinic is located at 77 Grenville Street. The clinic is by appointment only and no walk-ins are permitted at this time.

Our Assessment Centre is located at the hospital at 76 Grenville Street. To enter, please use the north entrance on Grosvenor Street.

At the front entrance, you will be asked to sanitize your hands, screened for symptoms of COVID-19 and given a mask to wear throughout your visit. At this time, WCH is restricting care partners and visitors with select exceptions at the hospital until further notice.

View our visitor and patient restrictions here

For more information about coming in for an appointment, please watch this video.

Some elective surgeries and other non-emergent/non-urgent clinical activities are being cancelled due to the COVID-19 pandemic. If there are any changes to your appointment, you will be notified directly by the clinic or physician’s office.

As directed by Ontario Health, we have had to cancel some elective surgeries and other non-emergent/non-urgent clinical activities due to the COVID-19 pandemic. If you have any questions about your specific situation, please contact your health care provider directly for more information.

We are making healthcare more accessible, responsive and equitable through the use of digital health tools, like video visits. Click here to learn what you can expect from your virtual appointment and how to prepare.

Yes, everyone who comes into the hospital must be wearing a mask. At the front entrance you will be screened for COVID-19 symptoms and given new mask to wear during your time in the building.

If needed, patients can be accompanied by up to one Essential Care Partner (ECP). The patient and their ECP must enter Active Screening together. Learn more about our visitor policy here.

Upon entry to WCH, you will be screened for any COVID-19 symptoms. If you are not experiencing any symptoms, you will be able to pick up your prescription.

Rexall Pharmacy | 416-323-6250 | Current reduced hours: Weekdays 9 a.m. – 5 p.m.
Weekdays 9 a.m. – 8 p.m. and Saturdays 10 a.m. – 2 p.m.

The virus is spread mainly from person-to-person, either through close contact and/or through respiratory droplets produced when an infected person coughs or sneezes.

• Stay home when sick
• Maintain social distancing
• Practice proper cough and sneeze etiquette
• Do not touch your face
• Clean your hands before eating and drinking
• Clean frequently touched objects and surfaces

When you become eligible, get the COVID-19 vaccine to protect yourself, your loved ones and your community.

Yes, food services are still open at WCH. Some retailers are operating on reduced hours.

Yes, our SA/DVCC clinic is open 24 hours a day, seven days a week. No appointment is required.

The Centre for Wise Practices in Indigenous Health has information, resources and supports available, please visit the Indigenous Wellbeing in the Times of COVID-19 Virtual Support Hub.